Parts & Administration Manager, Mobile Cranes - Biggleswade

We are pleased to offer an exciting opportunity within Liebherr-Great Britain Ltd for a Parts & Administration Manager to join our LWE Mobile and Crawler Crane After Sales team.

This role plays a key part in driving departmental success, ensuring efficient operations across Parts, Administration and Warranty teams, while supporting our core values of Business Performance, Customer Focus, People & Teamwork, and Leadership.

Your Responsibilities

• Managing, supporting and developing members of Spare Parts, Service and Warranty Administration teams.
• Allocating workloads and monitoring performance to ensure departmental objectives are achieved.
• Identifying training and development needs and promoting continuous improvement within the team.
• Fostering a positive and collaborative working environment.
• Confirming the validity of warranty claims received and maximise the levels of labour, materials, spare parts and sub-contract items recovered.
• Ensuring team provide clear, concise and accurate claims, of all types, to our suppliers.
• Questioning the acceptability or validity of a component or claim at any stage in the process, obtain better information from the depot and communicate effectively to the concerned factory.
• Assisting in resolving accounts queries for both credit control and accounts payable departments
• Ensuring correct documentation for returning both new and failed parts to factories.
• Establishing and maintain good communications and effective relationships between suppliers, factories and internal departments in the UK and abroad.
• Issuing credit note requests.
• Preparing, distributing and monitoring documentation for Extended Warranties and Contracts.
• Monitoring and report on Service Information progress.
• Preparing reports and statistics on all aspects of the departmental activities.
• Collecting data and prepare reports on Key Account customer performance.
• Supporting the After-Sales team ensuring clear and concise communication between departments
• Undertaking all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements, Implement safe systems of work as necessary.