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Parts Advisor - Hayes
Parts Advisor – Hayes
Salary & Benefits
Salary: competitive + overtime + life assurance + healthcare + car scheme + pension + 33 days’ holiday (including bank holidays) + industry-leading discounts and more fantastic benefits
Shifts Available
Weekdays
- Dayshift: 6:00 am – 2:30 pm (Mon-Fri)
- Backshift: 2:30 pm – 10:30 pm (Mon-Fri)
Saturdays
1 in 3 Saturdays paid at overtime (7 am – 1 pm)
About the Role
As a Parts Advisor, you will play a key role in supporting the efficient operation of the parts department by providing thoughtful service to both internal and external customers.
Your responsibilities include:
- Supplying parts and components to workshop technicians.
- Managing goods received and ensuring accurate stock control.
- Handling customer sales enquiries, processing orders, and providing professional product advice.
- Supporting urgent workshop requirements to minimise vehicle downtime.
The role demands proactive communication, strong organisational skills, and customer-focused attention to detail.
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What You’ll Do
- Supply parts and components promptly to workshop technicians.
- Identify and source correct parts using electronic catalogues and manufacturer systems.
- Assist with urgent workshop requirements to minimise vehicle downtime.
- Receive, inspect, and process incoming deliveries.
- Serve retail and trade customers professionally and efficiently.
- Provide product advice and technical parts information.
- Handle calls regarding parts availability, pricing, and orders.
- Maintain accurate stock records and support stock control.
- Participate in stock counts and inventory audits.
Who We’re Looking For
To excel in this role, you should:
- Hold a driving licence.
- Be able to identify and work with parts using catalogues and systems.
- Have numerical aptitude for managing part numbers.
- Demonstrate strong communication skills, both written and verbal, with internal teams and external customers.
- Have selling and persuasive abilities to influence parts sales.
- Be competent in documentation and accurate record-keeping.
- Be technologically literate, with skills in DMS (Document Management System) and associated software.
- Be proactive, enthusiastic, and approachable with a flexible and positive attitude to changes.
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Why You’ll Love Working With Us
Who We Are and What We Believe In
As part of the Volvo Group, you will be shaped to make the transport landscape more efficient, safe, and sustainable. We foster career growth, training opportunities, and collaborate with a global team of passionate professionals who drive progress daily.
At Volvo Trucks, we empower our employees to accelerate innovation and innovation for society. Curiosity and adaptability are core values—join us to be part of shaping the future of cleaner, smarter transport.
Every day, our team pushes boundaries. Whatever you aspire to achieve, together we can move it forward.
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