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Parts Advisor
Lookers – Glasgow Volvo
About our business
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a vast range of new and used vehicles across over 150 dealerships in the UK and Ireland.
We believe that our people are our greatest asset, and we are committed to recognising the value each individual contributes. To underscore this, we continually invest in a leading rewards and benefits package, designed to support your career, wellbeing, and life outside of work.
The Role – Parts Advisor/Warehouse Operative
Job Title: Parts Advisor (Glasgow Volvo)
Contract: Full-time, permanent Salary: £28,500 plus bonus! Hours: 42 hours per week Monday to Friday: 8am to 5pm Saturdays: 8am to 12pm (rota basis)
Since you're a Parts Advisor/Warehouse Operative looking for a new challenge, this is the right opportunity for you!
We are currently seeking an experienced and enthusiastic Parts Advisor to join our growing team at Glasgow Volvo.
About the Role
This is an outstanding chance to work with a friendly and professional team as you play a vital role in ensuring the smooth operation of our parts department. By collaborating with an energetic team of Parts Advisors, you’ll have the opportunity to build strong relationships while managing customer expectations effectively.
As a Parts Advisor, your key responsibilities will include:
- Supporting the Parts Manager with daily operational tasks
- Completing Vehicle health checks for our workshop division
- Ensuring all parts and accessories are correctly stocked and maintaining proper inventory control
- Managing order processing, deliveries, and supplier returns with accuracy
- Providing expert assistance with all parts and accessories related to new and used vehicle customers
- Offering exceptional customer service, resolving queries professionally and efficiently
Responsibilities
- Assist the Parts Manager with daily operational duties
- Perform vehicle health checks for the workshop
- Maintain stock control and ensure all items are accurately organised and in the correct location
- Handle order processing, including receiving orders, managing dispatch, and recording returns
- Answer incoming calls from customers with courtesy and practical solutions
- Deliver consistent, high-level customer service in both the retail and workshop areas
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Requirements
- Previous experience in a similar role is essential
- Strong communication skills, both verbal and written
- Functional knowledge of computer systems (preferably stock automation, ERP systems, or relevant parts management software)
- Ability to work as part of a team while exhibiting independent initiative
- A genuine passion for vehicle parts and automotive services
- The ability to handle customer requests responsibly, ensuring efficient processing of retail and workshop orders
Benefits
We believe in empowering your success, both in and outside of work, and offer a comprehensive benefits package to support you.
Core Benefits
- Competitive salary plus bonus incentive aligned with company performance
- Progress is rewarded with structured pay scales
- Annual leave policy increasing with length of service
Family Support
- Advanced family leave benefits: 6 months at full pay for maternity and adoption leave
- 2 weeks at full pay for paternity leave
Finances & Wellbeing
- Techscheme® for access to discounted technology products with flexible payment plans
- SmartHealth – access to a 24/7 on-hand GP, dedicated mental health resources, and general healthcare support
- Comprehensive dental insurance, covering everyday care and unexpected treatments
- Optional critical illness cover providing financial protection during particularly demanding periods
Flexible & Financial Wellbeing
- MyView PayNow™ app, enabling you to access a portion of earnings as you qualify, with features to streamline spending, save, and track finances
- Free will writing services to help plan for life’s future milestones
- Flexible life assurance and partner assurance options
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Leisure & Lifestyle
- Employee discount scheme (bYond card) providing access to discounts at 1,800+ exclusive partners
- Partnership with Gecko, offering technological and home goods vouchers
- Discounted gym memberships across multiple providers
- Travel insurance, allowing confidence to plan and enjoy journeys worldwide
Career Progression
We foster continuous development by offering training programs specific to each manufacturer brand and management training. This ensures ongoing career growth and variety.
Who We Are & How We Operate
Lookers (incl. Charles Hurst) is committed to being an equal opportunities employer. We strive to maintain a non-discriminatory, inclusive workplace that embraces diversity and promotes equal opportunities for each individual. Our ambition is to empower our teams to bring their very best, authentic selves to work.
Following a successful application, null is required before any offers can be made:
- Pre-employment checks (such as recent employment history, residential history, credit checks, and a standard criminal record check)
- Driving licence verification (where relevant for the role)
All offers are subject to a 6-month probation period.
Data Protection & Privacy
We take our data processing responsibilities seriously, respecting all applicable privacy rights. To ensure transparency, our Privacy Notice outlines:
- The types of data we collect
- The purposes for which this information is used
- Who may have access to or share the data
- The duration we maintain the information
Ready to Apply?
If your skills and experience match our requirements, we’d love to hear from you! Complete your application, and an administrator from our Talent Acquisition Team will be in touch shortly.
Remember, success is being part of something inspiring... 🚗 From motorcycles to minivans, cars to collectors. 🚗
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