Parts Advisor/Trade Supplier Apprenticeship

With this Parts Advisor/Trade Supplier apprenticeship, you’ll get involved in everything within the Harmony dealership. You will gain lots of hands-on experience. If you have a genuine interest in EV automotive, this is the apprenticeship for you!

Wage

• £16,640 for your first year, then could increase depending on your age
• National Minimum Wage rate for apprentices
• [Minimum wage rates](opens in new tab)

Training Course

• Trade supplier (level 2)

Hours

• Hours: Monday to Friday, 9.00am - 6.00pm, 1 hr lunch. Saturday, 9.00am - 1.00pm (if you work on Saturday, you have the following Friday off), 40 hours per week.
• 40 hours a week

Start Date

• Monday 10 August 2026

Duration

• 1 year 3 months

Positions Available

• 1

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Parts Apprentice, you’ll be involved in all aspects of the department, including:

• Assisting customers face-to-face and over the phone
• Identifying and supplying the correct vehicle parts
• Providing quotes and handling enquiries
• Processing orders, returns, invoices, and payments
• Supporting the workshop by preparing parts for repairs
• Working closely with service and workshop teams
• Carrying out stock checks and inventory control
• Building strong product knowledge in EV parts and systems

Where you'll work

Lysander Road
Westbury-On-Trym
Bristol
BS10 7TS

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

• GTG TRAINING LIMITED

Training Course

• Trade supplier (level 2)

[Understanding apprenticeship levels](opens in new tab)

What you'll learn

Course contents

• Knowledge and understanding of the organisation’s:
  • communicating confidently to internal and external customers about the company and how it operates
  • identifying and communicating with the relevant person if a threat or risk to the business is identified
• specialist trade customer profile of the business:
  • using appropriate techniques and forms of communication to put customers at ease and gain their trust.
  • delivering customer service that exceeds customer expectations
  • identifying customer requirements and referring them onwards in an appropriate manner
• trade counter and telesales services:
  • assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
  • identifying the customers’ requirements, matching them to the trade supplier’s products and services
  • delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
  • securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
  • applying basic merchandising techniques used within the business.
  • applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
  • communicating with customers using various methods and systems appropriate to the situation
  • applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
  • processing information, to the key standards of data protection, security and intellectual property rights.
• key principles of warehousing and stock control:
  • processing and recording the receipt, storage, assembly and despatch of goods.
  • receiving stock, despatching customer orders and processing returns in line with company processes.
  • loading /unloading of supplier and contractor vehicles
• technologies that are appropriate to the role:
  • using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
  • demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
• legislative responsibilities relating to the business, products and/or services being sold:
  • complying with legal requirements to minimise risk and build customer confidence.
  • minimising disruption to the business and maintaining the safety and security of people at all time
  • taking appropriate action if a breach of H&S regulations is identified.
• personal responsibilities and performance contribute to the success of the team and the business:
  • building two-way trust and contribute to working within a team
  • collaborating with colleagues to resolve problems.
  • managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
  • demonstrating effective time management through planning and prioritising own workload.
  • identifying own strengths, weaknesses and development needs.