Advanced Resource Managers
Parts Operations Manager
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Parts Operations Manager
Newcastle | Office-Based
£45,000 + Benefits
Permanent
Drive Change. Improve Performance. Lead Growth.
We are seeking a proactive and commercially minded Parts Operations Manager to take ownership of a growing spare parts function within a Marine Technical Business.
This is not a role for someone who simply wants to maintain the status quo. We're looking for a leader who can drive continuous improvement, develop the team, increase proactive sales activity, strengthen customer relationships, and enhance operational performance.
You'll lead from the front, combining hands-on involvement with strategic thinking to build a high-performing parts operation.
The Opportunity
As Parts Operations Manager, you'll be responsible for the day-to-day leadership of the parts function while identifying opportunities to improve processes, increase revenue, and enhance customer service.
Working closely with internal stakeholders, customers, and suppliers, you'll play a key role in shaping the future direction of the department.
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Key Responsibilities
- Lead, coach and develop the Parts team, creating a high-performance culture
- Drive improvements in customer service, efficiency, and departmental performance
- Increase proactive sales activity through quotation follow-up, dormant account reactivation, and upselling opportunities
- Manage customer and supplier relationships, acting as the key escalation point when required
- Oversee parts orders from enquiry through to completion
- Monitor KPIs, pipeline activity, margins, and departmental performance
- Implement and develop processes to improve service levels and commercial outcomes
- Work closely with Operations, Service, Workshop, and Commercial teams to maximise opportunities
- Ensure accurate use of CRM and ERP systems across the department
What We're Looking For
- Proven experience within parts, aftermarket, engineering, industrial, automotive, marine, or technical product environments
- Previous leadership experience with a track record of developing and motivating teams
- Strong commercial awareness and a proactive approach to business growth
- Experience driving operational improvements and implementing new ways of working
- Confident managing customer relationships, supplier negotiations, and escalations
- Strong ERP/CRM system experience
- A hands-on leader who enjoys being involved in the day-to-day operation while driving strategic improvements
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Desirable Experience
- Marine, offshore, power generation, engineering, industrial, defence or commercial vehicle sectors
- Knowledge of diesel engines, rotating equipment, mechanical components or OEM parts
- Microsoft Dynamics 365 and/or Business Central experience
- Understanding of international parts supply and logistics
Why Apply?
- Opportunity to genuinely shape and develop a department
- High visibility role with real influence across the business
- Combination of leadership, commercial responsibility, and operational improvement
- Join a business focused on growth, customer service, and continuous improvement
Apply today or contact Stuart Hensman for a confidential discussion.
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