Reflexions The Reflexology Shop
Parttime Receptionist
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Company Description
Reflexions – The Reflexology Shop is a long-established wellness destination in London, providing expert reflexology and holistic therapies for over 30 years. The team offers treatments such as feet, face, and hand reflexology, therapeutic and sports massages, Reiki, Indian head massages, and seated massages, all focused on helping clients relax, rebalance, and revive. With calming clinics in Chelsea, Bayswater, and Clapham Junction, Reflexions is committed to exceptional client care in a welcoming environment. The shop attracts individuals seeking stress relief, improved well-being, and restorative treatments, supported by skilled and compassionate practitioners. Reflexions promotes a “Walk in, float out” experience, emphasizing comfort, professionalism, and holistic healing.
Role Description
This is a part-time/cover, on-site Receptionist role based in London at Reflexions. The Receptionist will greet clients, manage check-in and check-out procedures, and create a friendly, professional first impression. Day-to-day tasks include answering phone inquiries, booking and confirming appointments, handling email and in-person queries, and maintaining an organized reception area. The role also involves managing client records, processing payments, coordinating schedules with practitioners, and supporting the smooth running of daily operations. The Receptionist is expected to uphold high standards of client service, protect client confidentiality, and contribute to a calm and welcoming atmosphere.
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Qualifications
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- Strong receptionist and front desk skills, including experience with general Receptionist Duties and managing appointment bookings.
- Excellent Phone Etiquette and Communication skills for handling client inquiries, confirming appointments, and coordinating with practitioners.
- Solid Clerical Skills for maintaining records, processing payments, and using scheduling or point-of-sale systems accurately.
- Demonstrated Customer Service skills, with a focus on creating a positive, welcoming experience and resolving client concerns professionally.
- Ability to stay calm and organized in a busy environment, with strong attention to detail and reliability.
- Comfort working on-site in a wellness or healthcare setting; prior experience in a spa, clinic, or therapy practice is an advantage.
- Proficiency with basic computer applications (email, calendars, booking systems) and willingness to learn new software.
- Flexible availability for part-time shifts, including evenings and weekends as needed.
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