Part/Trade Supplier Apprenticeship (Crawfords Group)

Parts/Trade Supplier Apprenticeship

With this Parts/Trade Supplier apprenticeship, you’ll get involved in everything within the Crawfords Group. You will gain lots of hands-on experience.

You have a genuine interest in automotive farming and are excited by the prospect of working with Agricultural farming and 4 X 4 machinery? This is the apprenticeship for you!

Wage

• £16,640 for your first year, then could increase depending on your age
• National Minimum Wage rate for apprentices
• Minimum wage rates (opens in new tab)

Training Course

• Trade supplier (level 2)

Hours

• 40 hours per week Monday to Friday, 8am - 5pm (overtime as required and alternate Saturdays as agreed)

Start Date

• Monday 27 July 2026

Duration

• 1 year 3 months

Positions Available

• 1

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Assist customers & sales
• Provide accurate quotes and product information
• Handle customer queries and resolve issues effectively
• Process sales transactions, invoices, credits, and returns
• Support stock control, including ordering and stock checks
• Work closely with colleagues across the business
• Maintain up-to-date product knowledge
• Warehouse Management

Where you'll work

• Hook Lane
• Charing
• Ashford
• TN27 0AN

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

• GTG TRAINING LIMITED

Training course

• Trade supplier (level 2)

What you'll learn

Course contents

• Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
• Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
• specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
• specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
• specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
• trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
• trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
• trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
• trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
• trade counter and telesales services: applying basic merchandising techniques used within the business.
• trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
• trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
• trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
• trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
• key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
• key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
• key principles of warehousing and stock control: loading/unloading of supplier and contractor vehicles
• technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
• technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
• legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
• legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
• legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
• personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
• personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
• personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
• personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
• personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.