Torbay Council
Passenger Assistant - 0.23 Hours
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Application Deadline: 12 July 2026 Department: Childrens Services Location: Torbay Council Compensation: £24,796 / year
Description
Job Description & Person Specification >
Are you interested in making a difference to the lives of children and parents/carers living in Torbay?
We have several vacant positions for Home to School Transport Passenger Assistants. This is primarily a term-time-only position. As a Passenger Assistant, you would typically be required to be available from around 7.15am/7.30am to 9.15am/9.30am and 2.15pm/2.30pm to 4.30pm/4.45pm, Monday to Friday, to support school transport runs throughout the Bay.
You will usually be picked up from and dropped off at your home by the transport provided (bus or taxi) when undertaking Passenger Assistant duties. You will need to be flexible, dedicated and sensitive to the individual needs of the children, providing reassurance and practical support. You will communicate effectively with parents/carers, the Home to School Transport Team, school representatives and drivers to ensure the safety of the children and the smooth running of each route.
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In addition to core Passenger Assistant duties, the role also includes supporting children and young people to develop the skills needed to travel as independently as possible through Independent Travel Training (ITT). This means that flexibility is essential, as ITT duties may take place at different times during the school day and, in some cases, during school holidays.
When carrying out ITT, you will be required to travel to the child’s home or agreed meeting point rather than being collected by transport. A bus pass will be provided for ITT activities, and travel expenses (such as petrol allowance) will be reimbursed in line with council policy.
This is a rolling advert for Home to School Passenger Assistants. If you feel this role is suitable for you, we look forward to receiving your application. If your application is successful, we will arrange an interview as soon as possible.
This post meets the requirements for an Enhanced Criminal Record Check. This will show spent and unspent convictions and adult cautions which have not been filtered in line with legislation, plus any information held by local Police that is considered relevant to the role.
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If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser: https://www.torbay.gov.uk/jobs/job-descriptions/passenger-assistant/
For an informal chat please contact Sue Mills on 07717 517122 or susan.mills@torbay.gov.uk.
This role is not eligible for visa sponsorship.
Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.
Skills
Essential: Ability to care for others. Ability to communicate effectively with children, parents and colleagues. Effective customer care skills. Ability to work as part of a team. Ability to work on own initiative. This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
Knowledge
Essential: Understanding of children with SEN and disabilities. Safeguarding. Epilepsy awareness.
Experience & Qualifications
Essential: Experience in working with children.
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