London Southend Airport
Passenger Experience Assistant - 37.5hrs per week - FTC expiring 31st October 2026
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About the Role
Our Passenger Experience Assistants play a pivotal role in the day-to-day operating and presentation of our airport, as one of the first faces our passengers see, they are responsible for ensuring the exemplary standard of service our passengers have grown to expect, and enjoy, are consistently met. We bet you’re thinking “so what is it I will actually be doing day-to-day?” well…
- I will attend to the needs and requests of all passengers.
- I will check passengers and their baggage in for their flights at the check-in desks.
- I will support with the boarding of passengers onto their flights via the departure gates.
- I will provide supported movement to passengers who require it, for example, someone with reduced mobility.
- I will cover duties in the Food & Beverage and Retail outlets across the terminal.
- I will assist the cleaning team throughout my shift, ensuring our high standards of presentation are maintained throughout the airport.
- I will provide assistance to passengers and customers within our Surface Access facilities.
- I will fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.
- I understand that the Airport is in operation 24/7, so I may be scheduled and expected to work any shift during operating hours; this will include early mornings, late nights, weekends, and bank holidays.
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Skills, Knowledge and Expertise
Sounds good so far? You’re probably wondering “What skills and experience do I need for this role?” there are just a handful of skills you need in order to undertake this role, everything else we can teach you. If you can answer yes to all of the below requirements, you have the required skills:
- I am a strong communicator.
- I can work effectively on my own and as part of a team.
- I have customer service experience and always strive to deliver the highest standards.
If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
Benefits
Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package. We take great pride in these offerings, as they are designed with the wellbeing and job satisfaction of every colleague in mind! Here’s a small insight into some of our amazing benefits.
- Apprenticeships – we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines.
- Medicash - London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
- Access to a Wellbeing app containing amazing features such as a mood tracker, live chat or telephone counselling service.
- Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal-related issues.
- ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
- Mental Health First Aiders - We are extremely proud to have qualified and experienced mental health first aiders working full-time at London Southend Airport who are on hand to provide colleagues with support.
- Cycle to Work Scheme giving a saving of up to 21-39%RRP on bikes and accessories.
- Costco Membership scheme.
- World Duty Free Discount.
- Arriva buses discounts.
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