Sky Handling Partner
Passenger Service Agent
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Location: London City Airport
Reporting to: Duty Manager
Shifts: A mixture of early and late shifts (87 hours per month)
Salary: £14.12 per hour
Main Duties
- To ensure passengers and their baggage are processed for the correct flight in accordance with established procedures.
- To verify the validity of passengers documentation, with respect to immigration and security considerations.
- Assisting disrupted passengers in accordance with Duty Managers instructions and with reference to the carrier’s disruption procedures.
- Attending to the needs of passengers who may require special assistance as a result of their age or physical condition.
- Comply with all SHP health and safety and security requirements
- Comply with internal updated procedures as instructed by Manager
- Comply with external updated procedures as instructed by Airlines and CAA
- Complete any tasks that the Duty Manager may require
- To supervise and carry out departure boarding control and safe co-ordination of passengers to and from the aircraft and the terminal building.
- To accurately control the boarding process, so as to be able to confirm the total number of passengers on board with reference to the security and safety considerations.
- To deal with passengers in a positive and friendly manner at all times.
- To conform to the Company’s grooming regulations at all times.
- Other duties will be assigned from time to time.
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Agents must be fully flexible and available to work rostered shifts in line with operational demand.
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Requirements
- Customer Service experience
- Ability to work well under pressure.
- Good Organisational and Interpersonal Skills.
- Ability to work rostered shifts and to be flexible in the event of disruptions.
- The discipline to carry out any valid instruction as requested by the Duty managers / Station Manager
- A good record for punctuality and time keeping.
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