Optime Group
Passenger Service Agent Gatwick Airport
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Passenger Service Agent – Gatwick Airport
Aviation recruitment experts Optime Group have a fantastic opportunity to join a leading client at Gatwick Airport. As a Passenger Service Agent (PSA), you’ll support travellers who need special assistance—helping them through the airport with care and professionalism.
Confirmed Start Date: 27th July 2026
What’s On Offer
🔹 Hourly Rate: £14.76 per hour 🔹 Overtime Rate: 1.5x 🔹 Contract Type: Full-Time Permanent 🔹 No holiday accepted: Between 15th August and 15th October
Shift & Availability Requirements
- Shift Hours: Between 03:00am and 00:00am
- Must be fully flexible to work any day of the week, including weekends
- Pay: Monthly
- Training & Support:
- Full training provided
- Airport pass included
Key Responsibilities
Being professional, polite, and courteous at all times, you will:
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- Escort arriving and departing special assistance passengers (including accompanying family as required), guiding them through the airport:
- On foot
- By wheelchair
- Using electric buggy/caddy (where applicable)
- Drive passengers (via buggy) airside and landside within the airport
- Provide assistance with luggage for special assistance passengers
- Complete the Daily Equipment Check Sheet to ensure operational reliability, reporting defects as needed
- Maintain cleanliness and tidiness of wheelchairs and buggies
- Update Central Control via IT handsets regarding passenger progress
- Ensure timely and legible completion of all necessary paperwork
- Undertake additional reasonable duties as assigned by operational management
Requirements
Essential
✅ Valid full manual UK driving licence (must be held for the duration of employment) ✅ UK Settled Status (if applicable) ✅ DBS check eligibility (basic DBS required post-interview, per CAA regulations) ✅ 5-year continuous address history ✅ 5-year employment/volunteer reference history ⚠️ Strict checkable reference requirement for aviation duties
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Desired
�iett ✅ Previous airport experience (advantageous but not essential)
Personal Attributes
📌 Great work ethic 📌 Excellent communication skills 📌 Strong customer service approach 📌 Self-motivated and proactive 📌 Ability to multitask and stay calm under pressure
Notes to Applicants
- As this role is aviation industry-based, applicants must meet 5-year checkable history criteria.
- This is not a Check-In Agent role.
- For further details or to submit your CV for application, please proceed below.
Optime Group is acting as an Employment Business for this vacancy. Apply now!
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