Betsi Cadwaladr University Health Board
Patient Access and Booking Clerk
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Job Overview
An exciting opportunity is available to join the Patient Access & Booking Centre at Glan Clwyd Hospital on a permanent basis. We are looking for a hard-working individual to join our busy team. The role is based in a busy call centre environment, and the successful applicant will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multitask, and staying calm under pressure is essential.
Welsh to be learned within 12 months of appointment.
Main Duties of the Job
- Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient, and effective centralised booking service, for a variety of outpatient clinics.
- Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.
- Work as part of a multi-disciplinary team, supporting other team members to deliver the Access targets and patient-focused booking service.
- To be part of a cohesive and integrated admin function to the service.
Duties/ Responsibilities:
- Provide “first point of access” administration for all referrals in the Booking Centre.
- Act as first point of contact for all enquiries and referrals into the Trust.
- Use of local patient administration systems to manage all referrals, waiting lists, and appointments for all patients in a timely manner.
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Working for Our Organisation
If you relish a challenge, have a passion to help others, or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
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Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person Specification
Qualifications
Essential criteria
- GCSE, NVQ3 or Equivalent, IT Qualification
Desirable criteria
- IT or ECDL, Mandatory Training
Experience
Essential criteria
- Hospital/GP Practice, Call Centre, dealing with general public, work as Team
Desirable criteria
- Working with Consultant/Clinical Staff, Waiting List Management
Skills
Essential criteria
- Interpersonal skills, Ability to prioritise own workload, Ability to work under pressure
Desirable criteria
- Microsoft Office, WPAS
Knowledge
Essential Criteria
- Knowledge of Data Protection Act
Desirable criteria
- Knowledge of WPAS
Personal Qualities
Essential Criteria
- Use of initiative, Confident when dealing with a range of people, positive attitude, Ability to work to tight deadlines, Demonstrate an understanding of equality and diversity
Desirable criteria
- Evidence of professional development
Language
Essential Criteria
- Ability to speak Welsh
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