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Patient Access Assistant (m/w/d) (6-Month Fixed Term) - Studentjob.co.uk
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What are you going to do:
Dispensed UK is a CQC-registered online clinic, and we're looking for a Patient Access Assistant to join our UK team on a 6-month fixed-term contract, with potential to go permanent.
This is a phone-based support role. Many people start registering with the clinic but get stuck partway through, or have questions before they finish. You'll call these patients, help them complete registration, walk them through the next steps, and remove any admin barriers. It's about making the process clear and easy, not selling anything.
Important: this is a non-clinical role. You won't give medical advice or discuss treatment. Any question about a patient's health, eligibility, or the medicine itself goes to a qualified clinician, and we'll train you on how. Your focus is the process, not the medicine.
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Ideal for someone organised who enjoys talking to people. Customer service or phone experience helps but isn't essential.
What we offer
- Work from Home
- Great clinic experience
- Fun working environment
What we ask
- You should be registered as a university student
- Communication
- Problem solving
- Teamwork
- Customer Care Skills
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Extra information
- Contract: 6-month fixed term, with potential to go permanent
- Pay: £14/hour
- Location: Fully remote (UK-based only)
- Hours: Mon to Fri, 9am to 5pm (with some flexibility)
What you'll need: confident on the phone, well organised, comfortable learning new systems, and a private space to work from (you'll be handling confidential patient information)
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Training: training is provided, including a clear escalation process for anything clinical
- Status: Open
- Education Level: University
- Location: London
- Working hours per week: 32
- Type of Contract: Temporary
- Full Time, Work from home
- Salary indication: Between £14.00 and £17.00 Per Hour
- Responsible for: Guiding patients through registration by phone, answering process questions, helping them complete sign-up, logging each call, and passing any clinical or eligibility questions to the clinical team.
- Published at: 16-07-2026
- Profession type: Health / Medical
- Full UK/EU driving license preferred: No
- Car Preferred: No
- Must be eligible to work in the EU: No
- Cover Letter Required: No
- Languages: English
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