The London Clinic
Patient Access Lead
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Patient Access Lead
Location: The London Clinic – Outpatients & Diagnostics
Salary: circa £38,000 (dependent on experience) + excellent benefits
Hours: 40 per week – core hours 9am–6pm, Monday–Friday (occasional flexibility required for early starts, evenings or weekends)
The Role
Are you a Leader, Manager or Supervisor looking for a career move with greater stability and growth?
At The London Clinic, one of the UK’s most respected private hospitals, we are seeking a Patient Access Lead to join our Patient Access team.
This is not just an administrative role—it’s about leading people and creating outstanding first impressions. You’ll bring your leadership skills from customer service and apply them in healthcare, where every detail can make a meaningful difference.
About Us
Established in 1932, The London Clinic is one of the UK’s largest private hospitals, boasting eight state-of-the-art facilities in London’s medical community around Harley Street.
As a charity, we reinvest in cutting-edge treatments, technology, and facilities to benefit our patients, staff, and the wider community.
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We provide a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. Our supportive, collaborative culture ensures every contribution is valued, guided by our core values:
- We go further
- We work as one
- We personalise care
Key Responsibilities
- Lead, motivate, and support a team of Senior Coordinators and Coordinators.
- Ensure smooth day-to-day front-of-house operations (registrations, enquiries, payments, and billing).
- Champion patient experience and service recovery, resolving escalations with empathy and professionalism.
- Monitor team performance against service standards, KPIs, and financial accuracy.
- Work closely with Consultants, Secretaries, and Clinical teams to ensure a seamless patient journey.
Skills & Experience
We’re looking for candidates with:
- Proven experience as a Team Leader, Manager, or Supervisor (in domains such as hospitality, retail, airlines, luxury services, or healthcare).
- Strong people skills: coaching, motivating, and effective team management.
- Excellent communication and service recovery skills—calm, adaptable, and professional under pressure.
- Financial awareness, including handling payments, reconciliations, and billing accuracy.
- IT literacy (familiarity with systems like Meditech desirable).
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Benefits
We offer a variety of benefits, along with flexible working options and career progression opportunities:
- Private Medical Insurance
- Contributory pension scheme (total contribution up to 20%)
- 25 days holiday plus bank holidays
- Life assurance
- Travel season ticket loan
- Family-friendly benefits
- Retail discounts
- Excellent career development, with clear pathways and access to further education
Safeguarding & Equal Opportunities
We are committed to safeguarding and protecting adults at risk, children, and young people through robust recruitment practices. Pre-employment checks include Enhanced Disclosure via the DBS.
The London Clinic is proud of its diverse workforce. We actively welcome applications from underrepresented groups—regardless of background—if you believe you meet the skills and experience requirements.
Apply today—we’d love to hear from you!
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