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Patient Access Manager
Patient Access Manager
Location: Central London, London Hours: Full time, 37.5 hrs per week (Monday–Friday) Contract: Permanent Salary: Competitive with benefits (pension, health cover, flexible benefits, and career development)
About the Role
We are seeking a Patient Access Manager to join our team—an opportunity to become integral to the UK’s largest private healthcare provider. Currently experiencing sustained growth, we are searching for an individual aligned with our vision.
This role leads the management and development of high-quality, customer-responsive patient services—maximising revenue capture while contributing to the Hospital’s Business Plan. Central to HCA UK’s ethos is the care and improvement of human life. Every role—from leadership to frontline—plays a part in delivering exceptional patient care.
As a Patient Access Manager, you will be much more than a team leader—you'll be part of a purpose-driven organisation that impacts lives daily.
Key Responsibilities
- Lead in facilitating seamless patient journeys and delivering world-class customer service.
- Ensure maximum Revenue Cycle performance, driving financial accountability in Patient Access.
- Recruit, appraise, and develop Patient Access Leaders, fostering team growth.
- Collaborate with the Facility Senior Management Team (SMT) to drive operational excellence.
- Maintain compliance with regulatory policies, internal audits, and financial guidelines.
- Guard knowledge of Hospital procedures and communicate updates effectively to teams.
- Build strong stakeholder relationships with service users and internal/international teams.
- Oversee budget management and contribute to annual financial planning.
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Requirements
- Demonstrated Management & Administration experience, ideally in healthcare.
- Exceptional communication and customer service skills, with emphasis on empathy, persuasion, and influence.
- Professional competency in work ethic, reliability, and emotional intelligence.
- Strong problem-solving capabilities and credibility in collegial environments.
Why Choose HCA UK?
With roots dating over 50 years, HCA Healthcare has evolved into one of the world’s leading providers. In the UK, we lead in privately funded care, investing £500M+ in the latest treatments, technology, and facilities.
Perks & Benefits
- Career Development: Unprecedented opportunities through internal courses and external training. Benefits include:
- Flexible benefits: From 25 days paid holiday+ (мах about) to cycle-to-work schemes.
- Electric car lease and Staff Life Assurance from day one.
- LIFE LOVE LATE offers boosts like maternity/paternity pay and discounts on maternity healthcare.
- Comprehensive flexible health, protection, and lifestyle benefits.
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Culture & Values
We believe that exceptional care begins with exceptional people. Our mission, "Care and improvement of human life," spans employees and patients alike. Our principles are built on: ✔ Unique & Individual—We embrace every voice. ✔ Kindness & Compassion—We make empathy our standard. ✔ Honesty & Integrity—Our decisions are fair and transparent. ✔ Loyalty & Dignity—We trust each other and thrive as one team.
Reasonable Adjustments
HCA UK is a Disability Confident employer—offering flexible working and adjustments at every stage of your journey with us.
Live the Hil:Light legacy—pride in your team and commitment to outstanding care. Learn in a cutting-edge environment with advanced equipment, unmatched colleague-to-patient ratios, and unparalleled support across HCA Healthcare smart™.
Your career development—and patient impact—begins here. Visit Careers Page for details.
HCA Healthcare: Over 50 Years of Better Tomorrow.
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