York and Scarborough Teaching Hospitals NHS Foundation Trust
Patient Administration Officer
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Patient Admin Officer (Ophthalmic Department) – Full-Time, Excluding weekends (5 days in 7)
If you're tenacious, have a flexible approach and enjoy a challenge, we'd love to receive your application.
We are looking to expand our team at York Teaching Hospital and have exciting opportunities within our Ophthalmic Department to join the busily growing Administration Team as a Patient Admin Officer.
About The Role
You will be required to provide a reliable and effective administrative and clerical support service to internal and external users. This role involves daily communication with colleagues from a variety of professions, including both clinical and non-clinical staff.
About You
This is a diverse role we’re seeking a highly motivated, well-organised, patient-focused individual capable of working both as part of a team and independently. Key attributes and skills include:
- Excellent communication skills for effective collaboration with clinical and non-clinical staff
- Strong organisational skills and ability to prioritise workloads independently
- Pro-active initiative without sacrificing accuracy or confidentiality
- Flexibility to adapt to a fast-paced, varied workload
Hours & flexibility: Working 5 days in 7, including rostered weekends (covering both Saturdays and Sundays). Part-time or job-sharing arrangements may also be considered to suit flexible applications.
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Note: This role operates cross-site between:
- York Hospital
- York Community Stadium
Key Responsibilities
Core Duties & Tasks:
- Maintain front-of-office operations on a busy reception desk
- Administer referrals through the electronic booking system (E-Referrals)
- Monitor, update, and resolve timely action on electronic worklists through remedial follow-ups when required
- Strict protocol in confidentiality regarding patient data
- Assisting patients with verbal and face-to-face queries, ensuring clarity and support
- Adhering to agreed appointment booking timescales, respecting consultant requests
- Scheduling follow-up appointments according to established booking rules
- Completing consultant worklists to meet exact requirements
- Checking patients in and out of clinic efficiently and accurately
Benefits & Perks
We offer a range of benefits to support and reward our team:
- NHS Pension Scheme: Customisable retirement pension scheme with benefits including lump-sum schemes and dependent survivor’s pension
- Holiday entitlement: 27 days’ leave rising to 33 days, depending on NHS Trust service
- Leave Policy: Comprehensive coverage, including emergency and planned paid/time-off leave
- Employee Assistance Programme: Confidential 24/7 support for personal/work/family/relationships issues
- Transport & Cycle-to-Work: Access to the NHS Car Lease Scheme, plus cycle-to-work employee discounts
- Learning & Development: Extensive opportunities to grow professionally via workshops, training programmes, internships
- Discounts: Access to exclusive deals on dining, holidays, shopping, motoring, cinema tickets, and finance
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For a catalogue of our award-winning benefits, visit [Trust’s Staff Benefits Pages](href link) (for further details).
Further Information
For inquiries or informal site visits: Please reach out to:
📞 Dominique Phillips Service Manager, Ophthalmology 📧 dominique.phillips1@nhs.net | ☎ 01904 724510
📞 Ashlea Rowell Deputy Service Manager 📧 ashlea.rowell1@nhs.net | ☎ 01904 726371
— Important: Interviews will be conducted in-person only. Remote interviews are not an option. Previous applicants need not reapply for this position.
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