GenesisCare UK
Patient Administration Officer (Windsor)
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Patient Administration Officer (Windsor)
Patient Administration Officer – Windsor
Join our dedicated team at GenesisCare UK, based at our state-of-the-art cancer care centre in Windsor, and help us transform cancer care through exceptional patient administration support.
The Role
Patient Administration Officer is a critical role focused on ensuring seamless patient enablement in our leading private oncology services provider.
As our Patient Administration Officer, you’ll be responsible for:
- Processing patient referrals efficiently while complying with GenesisCare policies
- Coordination of appointment booking for Radiotherapy, Outpatient clinics, Chemotherapy, and Diagnostics (including Theranostics at Windsor centre)
- Providing exceptional customer care to patients and visitors
This is an opportunity to make a meaningful impact, enhance career development, and play a key role in delivering an outstanding patient journey.
The role commences on a permanent full-time basis (37.5 hours, Mon-Fri) at our centre in Windsor.
Key Responsibilities
- Work closely with consultants and secretaries to support the patient referral pathway
- Act as the primary point of contact for all patients, ensuring professional, efficient service delivery
- Confirm receipt of referrals and full patient registration for:
- Radiotherapy services
- Outpatient clinic appointments
- Chemotherapy procedures
- Diagnostics
- Medi-assisted Theranostics (Windsor only)
Minimum Requirements
Experience & Skills
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- Demonstrated excellent verbal and written communication capabilities
- Proven experience in managing busy reception areas
- Customer-facing role history in environments requiring tact, patience, and empathy
- Strong relationship-building skills with multiple stakeholders
- Experience in varied administrative duties relevant to healthcare or service-oriented sectors
Key Attributes
- Empathetic, holistic approach to patient care that ensures physical and emotional well-being
- Ability to resolve patient complaints or concerns satisfactorily, sensitively, and efficiently
- Collaborative problem-solving skills within a dynamic team environment
- Adaptability to multi-tasking workloads in a high-volume administrative setting
Advantages
- Experience with the MOSAIQ IT package will be prioritised
- Proficiency in MS Office Suite (Word, Excel, Outlook)
** Preferred but not essential**
- Background in the healthcare industry, particularly oncology or cancer support services
Teamwork & Culture
Effective communication across team members and collaborative contribution to achieving team goals are essential.
Why Join GenesisCare UK?
Discover the rewarding benefits that come with joining GenesisCare UK, the leading provider of private cancer care in the UK:
Work-Life Harmony
- 25 days of annual leave (plus bank holidays)
- Flexible options to buy more or sell back leave
- Generous supportive practices
Health & Well-being
- Complimentary private medical and dental coverage
- Access to an Employee Assistance Programme
- Income Protection Insurance
- Oncology-specific services – radiation therapy free for you and immediate family (subject to eligibility)
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Career & Financial Security
- Competitive Company Contributory Pension Scheme
- World-class professional education and training investment
- Dedicated well-being community with access to:
- Babylon Health
- Headspace Wellbeing
Innovation & Connectivity
- Free parking at most centres
- Retail discounts via exclusive retail partnerships
Our Mission
GenesisCare UK is dedicated to revolutionising oncology, delivering personalised, cutting-edge cancer treatments through leading healthcare professionals:
- Nationwide presence – operates 14 specialised outpatient cancer centres across the UK
- Transitioning cancer care with:
- Advanced diagnostics
- Medical oncology and immunotherapy
- Radiation therapy tailored by precision medicine
- Theranostics innovations
Our whole-person approach integrates cancer care with wellbeing programs, including:
- Partnership with Penny Brohn UK (mind-body cancer care)
- Personalised exercise medicine programs proven to amplify outcomes
Committed to innovation and improvement, we are a global leader in clinical research and trials, with the aim of expanding access to life-altering therapies.
Join us in making great things happen – for patients, professionals, and innovation in cancer treatment.
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Jessica, London
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