Chelsea and Westminster Hospital NHS Foundation Trust
Patient Administrator
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Patient Administrator
Chelsea and Westminster Hospital - Patient Access
We are searching for 1 high performing and enthusiastic individual to fill a Full-Time Patient Administrator vacancy at the Chelsea and Westminster Hospital, working in our busy Admin Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.
The post holder will provide a comprehensive patient focused administrative service, on a day to day basis to a multi-disciplinary team based in the Patient Access team.
The successful candidate must be able to work autonomously and as a team member and be able to take a wide range of administrative duties.
As a team player they will need to be able to demonstrate excellent communication skills, be organized, adaptable and flexible, show empathy and concern for others.
Working Hours
Working Monday- Friday 9-5
Role Responsibilities
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.
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Required Areas
The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary:
- Clinical Offices
- A&E
- Main reception
- Central Outpatient Booking Team
- Clinical Imaging
- Wards
- Endoscopy
About Chelsea and Westminster Hospital NHS Foundation Trust
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
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We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
Working Arrangements
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
Equality and Inclusion
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Contact Information
For further details / informal visits contact:
Name: Kiya Spenceley
Job title: Team Leader
Email address: kiya.spenceley@nhs.net
Telephone number: 0208 321 5108
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