Optical Express
Patient Advisor
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Patient Advisor
Patient Advisor
Hours: Full Time – 40hrs per week
Salary: £27,000 (Involves working Saturdays) Location: Middlesbrough
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology.
The Optical Express team works together, collectively and consistently striving for excellence. We support each other, respect each other, and are committed to a culture of care, trust, and integrity. The culture extends to our local communities through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities, and our planet.
About the Role
A career at Optical Express is fulfilling, fun, and rewarding. As an employee, you can benefit from:
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- State-of-the-art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
The role of a Patient Advisor is to make our patients feel like a superstar from the moment they enter our clinics. Patient Advisors are often the first person patients interact with.
Responsibilities
Every day will bring something new, but your typical duties include:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients’ eyes using state-of-the-art equipment as part of a full health check
- Assisting patients in completing health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
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Requirements
Here’s who we’re looking for:
- A passion for providing world-class customer service
- Strong organisational skills
- The ability to communicate clearly and articulately with a diverse range of people
- Previous experience working towards sale targets and personal KPIs
- Motivated and driven to succeed
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