Optical Express
Patient Advisor
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Patient Advisor Job Description
Location & Work Arrangements
- Location: Plymouth (must be flexible to work weekends)
- Hours: 40 hours per week
- Salary: £26,500 plus bonus
About Optical Express
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology.
The Optical Express team works together, collectively and consistently striving for excellence. We support, respect, and commit to a culture of care, trust, and integrity. This culture extends to our local communities through our range of charitable and environmental projects. Our focus is on doing what’s right for our patients, colleagues, communities, and the planet.
A career at Optical Express is fulfilling, fun, and rewarding. Employees enjoy:
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- State-of-the-art, modern working environment
- 33 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
- Access to a range of exclusive offers, discounts, and rewards
- Employee Assistance Programme and Wellbeing Solutions Support
About the Role
Our Patient Advisors ensure patients feel comfortable and relaxed while providing a 5-star service. The ideal candidate will:
- Enjoy meeting new people
- Demonstrate strong communication skills with patients and ophthalmic professionals
Key Responsibilities
Your day-to-day duties may vary, but a typical role includes:
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- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training provided)
- Confidently relaying patient information to optometrists for a seamless journey
- Maintaining accurate, up-to-date patient records
- Arranging affordable finance options tailored to individual patients
- Scheduling consultations and surgeries with optometrists and surgeons
Person Specification
The successful candidate will:
- Be driven and passionate, with a willingness to succeed
- Have excellent written and verbal communication skills
- Demonstrate strong negotiation abilities
- Be self-motivated, able to work with and without supervision
- Exhibit strong organisational skills
- Be commercially aware while delivering world-class customer service
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