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Job Title – Patient Advisor
Location – Milton Keynes
Hours – Full time, 40 hours per week (must be able to work Saturdays)
About Us
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other, and are committed to a culture of care, trust, and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities, and our planet.
A career at Optical Express is fulfilling, fun, and rewarding. As an employee, you can benefit from the following:
- An industry-leading salary plus excellent bonus potential
- State-of-the-art, modern working environments
- 33 days annual leave*
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
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Role Overview
It’s our Patient Advisors’ role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Typical Duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up-to-date information
- Arranging affordable finance options to suit each individual patient
- Scheduling patients’ consultations and surgeries with our optometrists and surgeons
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Requirements:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organizational skills
- Be commercially aware whilst providing world-class customer service
- Previous experience working towards personal targets and KPIs
- Role involves occasional travel to Aylesbury Clinic (compensated by the business)
If you believe you have the right skills and attributes for this role, we would love to hear from you.
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