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Patient Billing Administrator
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Patient Billing Administrator
Senior Medical Billing Officer
Location: King Edward VII’s Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA Contract Type: Permanent (37.5 hrs/week) | On-site Salary: Up to £32,000 per annum + fantastic benefits
About the Role
You will play a key role in supporting the financial health of King Edward VII’s Hospital. By ensuring accurate, timely billing and reimbursement for all services rendered—including seamless patient billing, query resolution, and compliance with healthcare regulations—you will contribute directly to improved patient satisfaction, optimised revenue collection, and the delivery of high-quality care.
Key Responsibilities
- Generate accurate and timely patient bills, ensuring all services and charges are clearly documented and free of errors.
- Prepare and submit insurance claims promptly to minimise delays and reduce rejection risks.
- Respond to patient and stakeholder billing queries professionally, providing clear guidance and resolving issues efficiently with empathy.
- Monitor outstanding payments and proactively follow up on overdue accounts to support cash flow and reduce revenue loss.
- Ensure full compliance with all relevant regulations, policies, and industry billing standards.
- Analyse billing data and reports to identify trends, errors, or process improvements for optimisation.
- Collaborate closely with internal teams (finance, clinical, patient services) to resolve billing discrepancies and streamline workflows.
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Required Skills & Qualifications
- Proven experience in medical billing, preferably within a hospital or healthcare environment.
- In-depth knowledge of billing processes, including claims submission, medical coding (e.g., ICD-10/CPT), and reimbursement mechanisms.
- Proficiency in billing systems and electronic platforms (e.g., Epic, Cerner, or equivalent).
- Excellent attention to detail and ability to maintain 99%+ accuracy in data-handling tasks.
- Strong analytical and problem-solving skills to address billing anomalies and inconsistencies.
- Outstanding communication and interpersonal skills, with the ability to engage confidently with patients, insurers, and colleagues.
- Ability to work independently while contributing collaboratively to a high-performing team.
Benefits Package
Joining King Edward VII’s Hospital means being part of a trusted healthcare leader, with an exceptional benefits package designed to support your work-life balance, growth, and well-being:
- Annual leave: 25 days + bank holidays (increasing with tenure).
- In-house training programmes for continuous professional development.
- Company pension scheme with competitive contributions.
- Life assurance coverage for Protection.
- Employee Referral Scheme with financial incentives.
- Staff restaurant with subsidised meals.
- Interest-free travel loan (up to £8,000) to support sustainable transport.
- Private healthcare (available after 12 months of service).
- Bicycle Loan Scheme (£20/week).
- Retailer discounts via exclusive partner schemes.
- Employee Assistance Programme (EAP) for mental health and wellbeing support.
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Part of the Bupa Global Healthcare Family
By joining King Edward VII’s Hospital, you’ll also become part of Bupa, a global healthcare leader with:
- Access to a network of clinical and operational specialists for shared best practices.
- Stable systems and support to facilitate career growth and excellence in patient care.
Diversity & Inclusion Commitment
Bupa champions diversity and inclusion, encouraging all backgrounds and experiences. We are a Level 2 Disability Confident Employer and aim to offer interviews/assessments to disabled applicants meeting the role criteria. Reasonable adjustments are available throughout the recruitment process.
Accessibility Note
For this job description in an alternative format, please email: *careers@bupa.com
To apply, visit: Apply Now (link placeholder).
Part of the Bupa Group plc.
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