Envision Clinics
Patient Care Coordinator & Reception Administrator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Envision Clinics, 8a Wednesday Market, Beverley, East Yorkshire, HU17 0DG.
Job Type: Full-time, Permanent
Hours: 40 hours per week
Salary: £13.00 per hour
Be the face of Envision Clinics
Envision Clinics is a modern private healthcare clinic specialising in Ophthalmology and Aesthetics. We are committed to delivering exceptional clinical care alongside an outstanding patient experience in a welcoming, professional environment.
We are looking for an enthusiastic, organised and personable Patient Care Coordinator & Reception Administrator to join our team in Beverley. This is much more than a reception role—you'll be at the heart of the patient journey, ensuring every patient receives first-class service from their initial enquiry through to their appointment and follow-up care.
If you enjoy working with people, thrive in a fast-paced environment and take pride in delivering exceptional customer service, we'd love to hear from you.
About the Role
As the first point of contact for our patients, you'll play a vital role in creating a positive first impression of Envision Clinics. You'll manage appointments, coordinate patient journeys, support our clinicians and help ensure the smooth day-to-day running of the clinic.
Working closely with our clinical team, you'll provide a friendly, efficient and professional service while maintaining the highest standards of organisation, confidentiality and patient care.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Welcome patients and visitors with a warm, friendly and professional approach.
- Answer telephone calls, emails and online enquiries promptly and professionally.
- Coordinate appointments across Ophthalmology and Aesthetics clinics.
- Manage clinician diaries and help optimise clinic schedules.
- Guide patients through their journey from initial enquiry to treatment and follow-up.
- Track new patient enquiries and ensure timely follow-up.
- Process payments and maintain accurate financial records where required.
- Maintain accurate patient records in line with confidentiality and data protection requirements.
- Provide administrative and secretarial support to consultants and clinicians.
- Liaise with patients regarding appointments, procedures, investigations and aftercare.
- Coordinate communication between patients, clinicians and the wider team.
- Assist with general office administration and ensure reception areas remain welcoming and organised.
- Contribute to the efficient day-to-day operation of the clinic while delivering an exceptional patient experience.
About You
We're looking for someone who:
- Has previous experience in a receptionist, administrative, customer service or patient-facing role.
- Is friendly, professional and confident communicating with a wide range of people.
- Has excellent organisational skills with strong attention to detail.
- Can prioritise multiple tasks and remain calm in a busy environment.
- Is confident using Microsoft Office and learning new software systems.
- Is proactive, reliable and able to work independently as well as part of a team.
- Has excellent written and verbal communication skills.
- Is passionate about delivering outstanding customer service.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Experience
- Previous experience in private healthcare, medical practice, ophthalmology, optometry, dentistry or aesthetics.
- Medical secretary or healthcare administration experience.
- Experience using appointment booking systems or patient management software.
What We Offer
- £13.00 per hour (£27,040 per year based on a 40-hour week).
- Full-time, permanent position.
- A supportive, friendly and professional working environment.
- Opportunity to join a growing and ambitious private healthcare clinic.
- A varied and rewarding role with genuine responsibility.
- Opportunities for professional development and career progression.
- Workplace pension.
- Paid annual leave.
Ready to Join Us?
If you're looking for a rewarding role where you can make a genuine difference to every patient's experience, we'd love to hear from you. Apply via LinkedIn with your CV and a short covering letter explaining why you'd be a great fit for the role.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills