Acacium Group
Patient Coordinator
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Patient Coordinator Xyla (part of Acacium Group) Leeds Permanent, full-time
Working hours: Monday to Friday, 9:00am–5:00pm, with two late shifts per week (11:00am–7:00pm on Monday and Wednesday) and one Saturday shift per month (9:00am–5:00pm)
Annual salary: £24,784.50 plus excellent benefits package
Interested in developing your skills and making a meaningful difference to patient outcomes? We have an exciting opportunity for a Patient Coordinator to join our growing team.
In this role, you’ll provide inbound and outbound telephone support to Patients referred by GPs for programmes like the Diabetes Remission Programme. You’ll guide, engage, and support patients throughout their journey, ensuring a positive and compassionate experience at every stage.
We’re searching for dedicated, motivated individuals with a genuine commitment to delivering high-quality patient care. If you’re passionate about helping people make lasting lifestyle changes and thrive in a dynamic, people-focused environment, we’d love to hear from you.
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About the Role
- Contact GP-referred patients following referral receipt, promoting programmes like the NDPP and providing assistance, while offering exceptional customer service.
- Conduct initial lifestyle assessments during booking calls and triage for further coaching calls where necessary.
- Self-manage programme waitlists based on session availability.
- Support multiple inbound call queries, register service users into our programmes, and assist patients throughout their journey.
- Coordinate bookings, including one-to-one and group appointments, for patients within the programme.
What You’ll Bring
(We’re more interested in your attitude than strict experience—if most of this resonates, apply!)
- Previous experience in customer care (preferably in a call centre, complaints, or hospitality environment).
- Ability to handle challenging situations with empathy and solve problems effectively.
- Strong written and verbal communication skills.
- A proactive, solution-oriented mindset.
- A sincere empathy for patients making lifestyle changes.
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Note: Training will be provided, and we welcome candidates from diverse backgrounds.
Benefits 🎯
- Pensions scheme + free mortgage broker service & life assurance.
- Wellbeing support:
- Employee Assistance Programme.
- Digital health & wellbeing app.
- Workshops on mental, social, physical, and financial health.
- Recognition for achievement:
- Long-service awards.
- Performance-based bonuses.
- Increasing holiday allowance.
- Discounts: Shopping, lifestyle, and cinema offers.
Inclusivity & Accessibility 🧩
We’re an age-friendly, disability-confident employer, committed to an inclusive culture. We celebrate diversity at all career stages and foster an environment where everyone thrives. Guided by our core value of Putting People First, we offer:
- Flexible working options.
- Reasonable adjustments where required.
#INDENT2022 (Employment code included)
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