The LIverpool Clinic
Patient Coordinator & Clinic Development Coordinator
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Patient Coordinator (Part-Time) - The Liverpool Clinic, Crosby
The Liverpool Clinic is an independent, doctor-led clinic specialising in musculoskeletal medicine, regenerative treatments and diagnostics. We're at the forefront of MSK and regenerative care in the region - and as we grow, we're looking for a Patient Coordinator to help shape what comes next.
This is far more than a reception role. You'll be one of the first points of contact for our patients, guiding them through every stage of their journey, while playing a genuine part in how the clinic develops - from new services to patient programmes to community partnerships.
What you'll be doing
- Delivering an outstanding patient experience, from first enquiry through to follow-up
- Managing patient communications by phone, email and WhatsApp
- Coordinating appointments and clinic diaries
- Welcoming patients to the clinic and ensuring every visit feels seamless
- Maintaining accurate patient records on our clinical systems
- Liaising with consultants, physiotherapists and external partners
- Supporting patient recall and follow-up communications
- Assisting with educational events, workshops and marketing initiatives
- Helping with stock management and day-to-day clinic organisation
- Contributing ideas as we continue to develop our services
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What we're looking for
- Warm, professional and genuinely compassionate
- Highly organised, with excellent attention to detail
- A confident communicator with strong telephone and interpersonal skills
- Comfortable using digital systems and electronic patient records
- Able to prioritise workload and work independently
- Positive, proactive and solutions-focused
Previous experience in healthcare, private medical or a customer-facing role is an advantage, but not essential - what matters most is how you make patients feel.
Hours & Salary
- 3 days a week to start - Monday, Tuesday or Wednesday, plus Friday, 9am–5pm. £15.00 per hour.
- As the clinic continues to grow, there's likely to be scope for this to evolve, so some flexibility around days and hours over time would suit us well.
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Location
- Based at our North Liverpool Clinic, with ideally with hybrid flexibility.
- We're genuinely open to the right candidate even if you're not local - if you think you're a strong fit, please don't rule yourself out based on location.
A note on how we work
As a growing, close-knit clinic, we all pitch in where needed. This job description covers the core of the role, but you may occasionally be asked to help with tasks outside it - we'll always be upfront about what that looks like, and we value people who bring that flexible, solutions-first attitude.
What we offer
- The opportunity to join a growing, doctor-led healthcare business
- A friendly, close-knit and supportive team
- Ongoing training and genuine professional development
- The chance to help shape the future of the clinic as we expand our services
- A varied role with real opportunities to grow beyond traditional reception duties
If you're passionate about patient care and want to help build something ambitious, we'd love to hear from you.
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