Everyturn Mental Health
Patient Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
An exciting opportunity has arisen for patient-focused Advisors/Call Handlers
Location
Based at our Head Office in Great Park (NE13 9BA). You will work on a hybrid basis.
Role Overview
This is a fantastic opportunity for recent psychology graduates with admin experience!
This is a full-time, permanent role.
This role is not eligible for sponsorship as it does not meet the requirements as set out by the UK Visa and Immigration Service.
Responsibilities
As a Patient Coordinator, you will work flexibly across all our services using our systems and you will manage all calls and referrals into the service, assisting clients who may be experiencing a range of mental health conditions. You will act as a liaison between the patient and the clinical team, ensuring that any relevant information is provided promptly to those who need it, and all patients receive a positive, high-quality, and seamless experience throughout. Patient Coordinators will ensure that the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales at every step.
About You
We would love to hear from you if you possess the following:
- Have excellent communication skills, are caring and empathetic, and want to help make a real difference to people's lives
- Are confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way
- Are resilient and resourceful and able to manage calls that may potentially be distressing or an emergency
- Have excellent customer service skills and confident telephone manner
- Are an inspirational team player with excellent communication skills and able to work collaboratively
- Are computer literate and have good understanding of Microsoft Office
- Are able to deliver required performance targets
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Ideally you will have call handling experience and have worked with the public either in a healthcare setting, or in a contact centre environment. We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment. Successful candidates will be able to work well within a team, have fast/accurate typing skills and a good standard of education. This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature.
You will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
Please bear in mind during your training period you will be required to be in the office full-time.
What We Offer in Return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
- Enhanced pension
- Wagestream - ability to release earnings, giving you instant access to your pay
- Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions
- Shopping discounts with the opportunity to sign up for a Blue Light Card
- Enhanced life assurance scheme, payment being three times your annual salary
- Plus, many more great benefits on offer!
Equality, Diversity, and Inclusion
Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.
Application Process
In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills