Practice Plus Group
Patient Engagement Lead
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Patient Engagement Lead
Patient Engagement Lead at HMP Doncaster
About the Role
UNLOCK YOUR BEST WORK LIFE • MAKE A DIFFERENCE TO EVERY LIFE
We are looking for a dedicated Patient Engagement Lead to join our team at HMP Doncaster, a Category B prison located in the Marshes area of Doncaster.
HMP Doncaster is a local resettlement prison based in South Yorkshire, accommodating a male population of up to 1,145 individuals, including approximately 200 young offenders aged 18-20 years.
Hours
Full-time role, working 37.5 hours per week (Monday to Friday, core business hours).
Salary
An annual salary range of £29,264 - £33,510, dependent on experience.
Job Support & Development
- Bespoke induction, including the Introducing Health in Justice training course
- Implementation of a competency framework
- Regional and national career development opportunities
- Access to our bespoke Learning Management System to address learning needs
- Ongoing support from the wider team
Note: Due to the security-sensitive nature of the role, offers are contingent on meeting legal work eligibility requirements and passing additional vetting and security checks.
Key Responsibilities
As the Patient Engagement Lead, your role will include:
- Driving patient engagement activities and ensuring high patient satisfaction through:
- Effective service user engagement and peer-led forums
- Planning and delivering projects and programmes aligned with patient needs and priorities
- Involving patients (where possible) in project delivery and training
- Serving as a point of contact for patient engagement enquiries from:
- Healthcare staff and external partners
- Patients themselves
- Overseeing and managing the health champion peer support model:
- Conducting frequent training sessions on Health Champion delivery across the region
- Ensuring compliance with statutory and organisational requirements and:
- Conducting timely evaluations of engagement activities across all locations
- Disseminating feedback and recommendations with patients, staff, and external partners as needed
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Career Growth Opportunities
This role sets the foundation for ongoing career development, featuring diverse internal and external development options tailored to your professional progression.
Additional Benefits
- Discounted shopping and leisure activities
- Opportunities to grow in your role and advance your professional development
- 24/7 employee assistance helpline and financial support when required
Company Values & Vision
At Practice Plus Group, we support The Health in Justice team within a network of over 53 prisons, young offender facilities, and immigration removal centres. Recognised as the UK’s leading independent provider of NHS services within secure environments, we collaborate with over 40,000 patients—prioritising their needs above all.
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Our mission is to Unlock your best work life by living out core values including:
- Treating patients and colleagues with compassion as we would wish to be treated
- Acting with integrity
- Embracing diversity
- Striving for excellence by collaborating to make meaningful improvements
What We’re Looking For
We’re seeking caring, compassionate, and proactive professionals who align with our vision: a fair, inclusive healthcare system accessible to all.
Key Qualifications & Attributes
- Proficiency at delivering outstanding patient experience by:
- Actively seeking feedback and addressing patient concerns
- Ensuring care is personalised and informed by what truly matters to patients
- Ability to work closely with:
- Patients
- Healthcare professionals
- Prison colleagues
- Aligning all stakeholders around the goal of centering the patient in service delivery
- Confidence in acting on patient feedback and enabling effective communication with the broader healthcare team
This is a unique opportunity in a dynamic, highly demanding, yet rewarding setting where you can expands existing healthcare expertise while discovering new insights daily. If you thrive in an environment constantly evolving to provide better care, we invite you to explore this role.
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