Practice Plus Group
Patient Engagement Lead
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Patient Engagement Lead
About The Role – Patient Engagement Lead
We’re recruiting at HMP Moorland and HMP Hatfield, south Yorkshire’s prisons.
Hours
Full-time, 37.5 hours per week, Monday to Friday, covering core business hours across both sites.
Salary
An annual salary of £29,264–£33,510 (depending on experience).
Support You’ll Receive
- Bespoke induction, including our Introducing Health in Justice training course
- Competency framework alignment
- Regional and national career development opportunities
- Access to our Learning Management System
- Full support from the broader team
Notes: Offers are conditional on security vetting, legal right to work in the UK, and confidentiality checks.
Responsibilities
As Patient Engagement Lead, your role ensures patients are central to service improvement while managing:
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Patient engagement excellence:
- Steering patient satisfaction improvements through hands-on service user engagement and peer-led forums
- Delivering projects/programmes aligned with patient needs and priorities, involving patients where feasible, for training and project delivery
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Point of contact:
- Handling all patient engagement queries from colleagues, partners, and individuals
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Health Champion management:
- Overseeing the peer support network, including organising and facilitating Health Champion training regionally
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Compliance & continuous improvement:
- Meeting statutory/offer-wide standards
- Organising regular engagement events across sites with deadlines-driven evaluations
- Communicating actionable feedback to patients, staff, and partners
Career Development & Benefits
Why join us?
Your role offers progressive growth pathways, with both internal transfers and external qualifications supported.
Beyond professional development, we provide:
- Discounts on shopping and leisure activities
- Structured on-the-job support and tailored training programmes
- A 24/7 employee assistance helpline plus financial support where needed
What the Health in Justice Team Envisions
Practice Plus Group is the UK’s largest independent provider of NHS services in secure environments—53 prison, young offender, and immigration sites. Serving over 40,000 patients, we put transformational care at the heart of operations every day.
Our Core Values
- Trust & Respect: Treat patients, colleagues, as society values all people.
- Integrity: Stay ethical and transparent.
- Diversity: Embrace every background and identity.
- Collaboration: Innovate together, lift each other’s work.
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Redirecting Healthcare
We work with determined professionals who share our vision of inclusive, high-quality care, reflecting our values:
- Empowering patients to shape their experience through co-designed solutions.
- Partnering with healthcare and prison teams to verify solutions are actionable and rewarding.
Secure sector roles are challenging but rewarding. If you thrive under pressure or seek to develop skills daily in a dynamic environment, this could be your opportunity.
Key Selection Criteria
We seek compassionate, proactive individuals ready to champion patient-centred practice. Ideal candidates demonstrate:
- Proficiency in seeking and applying patient feedback to improve services
- Strong communication: bridging gaps between patients and healthcare teams
- Initiative: Experimentation, evolution with a drive to implement change
- Commitment: Embedding health equity through local and system-wide impact
Note: Benefits, culture, and schedules apply solely to HMP Moorland/Hatfield. Secure your place today—application opens promptly.
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