University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
Patient Experience Administration Officer
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Patient Relations Administration Officer
The Patient Relations Administration Officer will provide administrative support to the Patient Advice and Liaison Service (PALS), in accordance with Departmental and Trust guidelines, policies and procedures.
Please be advised sponsorship is not eligible for this post.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
- Assist with the implementation and maintenance of an efficient office management system/procedures to enable the Department to optimise their standards of care.
- Deal with telephone enquiries received into the Patient Experience Team including the management of voicemails received by the Patient Advice and Liaison Service (PALS) Teams and escalate to the appropriate member of staff, ensuring that this is logged and attached to Datix.
- Welcome, receive and greet all visitors to the area, providing the first point of contact for all service users, resolving routine enquiries and complaints professionally and in accordance with Departmental and Trust standards and procedures referring other queries to relevant colleagues where appropriate.
- Collate, photocopy, scan, and input and/or distribute information and patient records on behalf of the Patient Advice and Liaison Service (PALS) Team.
- Monitor consent requests on Datix and seek consent when required by contacting the complainant. Ensure once appropriate consent is received that Datix is updated, and the PALS Coordinator informed.
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University Hospitals Coventry and Warwickshire NHS Trust
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
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By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
For further details / informal visits contact:
- Name: Adele Tidman
- Job title: Patient Experience Administration Lead
- Email address: adele.tidman@uhcw.nhs.uk
- Telephone number: 02476967289
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