Calderdale and Huddersfield NHS Foundation Trust
Patient Experience and Complaints Support Officer
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Patient Experience and Complaints Support Officer
Patient Advice and Liaison Service (PALS) Officer
About the Role
Are you passionate about improving patient care? Join us to investigate and resolve patient concerns, support families, and work with clinicians to turn feedback into meaningful improvements.
We are looking for someone with:
- Exceptional written and verbal communication skills
- Strong problem-solving abilities
- A proactive and compassionate approach
- The drive to ensure every patient’s voice is heard
Make an impact every day—apply now and help put patients at the heart of everything we do.
Key Responsibilities
- Investigate and resolve patient concerns and complaints, ensuring families and carers feel heard and supported
- Collaborate with clinicians and managers to embed patient feedback into service improvements
- Link complaints with incidents to drive meaningful, systemic change
- Maintain professional, sensitive, and confidential communication at all times
- Work cross-divisionally in a supportive and collaborative environment
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About Calderdale and Kirklees Health and Social Care Partnership (CHFT)
We are an integrated NHS Trust serving over 6,500 colleagues, delivering hospital and community services across:
- Calderdale
- Kirklees
Achievements & Recognition:
- Rated "Good" by the Care Quality Commission
- A top-performing Trust for:
- Elective Recovery
- Emergency Care
- Cancer Care
- Widely recognised as a national digital leader in patient care
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Our Core Values – "One Culture of Care"
Our mission is rooted in:
- Inclusivity & collaboration
- Creativity & innovation
- Compassion & exceptional patient care
- Supporting one another to deliver outstanding care
We are seeking a leader who embodies these values and shares our commitment to excellence.
For further details or to arrange an informal visit: Name: Helen Marsh Job Title: Quality and Safety Lead Email: helen.marsh@cht.nhs.uk Telephone: 01422 223523
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