Calderdale and Huddersfield NHS Foundation Trust
Patient Experience and Complaints Support Officer
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Patient Experience and Complaints Support Officer
Patient Relations Lead – Calderdale and Huddersfield NHS Foundation Trust
We’re looking for a passionate and proactive individual to investigate and resolve patient concerns, support families, and drive meaningful improvements in service quality through patient feedback.
About the Role
Are you dedicated to improving patient care and ensuring every voice is heard? We need motivated professionals to:
- Address patient complaints and concerns with empathy and professionalism
- Support families and carers by providing clear, compassionate communication
- Collaborate with clinicians and managers to transform feedback into service improvements
- Link complaints with clinical incidents to drive systemic change and better patient outcomes
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Every patient is vital to us—help us place care at the heart of everything we do.
Key Responsibilities
- Investigate and resolve patient concerns and complaints to ensure they feel heard and supported
- Embed patient feedback into clinical and organisational improvements
- Analyse complaint data to identify trends and drive meaningful change
- Maintain professional, sensitive, and confident communication with patients, families, and staff
- Work cross-divisionally in a collaborative way to support cultural shifts in care
About Calderdale and Huddersfield NHS Foundation Trust (CHFT)
CHFT is a 6,500-plus strong Trust, providing hospital and community healthcare across Calderdale and Kirklees.
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Your very own career expert that helps elevate your application to the next level.
- CQC-rated ‘Good’ and a leader in electives, emergency, and cancer care
- Recognised nationally for innovative digital healthcare solutions
- Committed to One Culture of Care—copy, compassionate, and person-first patient services
We prioritise the wellbeing of our staff while delivering outstanding patient-focused care.
Get in Touch
For further information or an informal visit, contact:
- Name: Helen Marsh, Quality and Safety Lead
- Email: helen.marsh@cht.nhs.uk
- Telephone: 01422 223523
Let’s join forces to redesign healthcare around patient needs. Apply now!
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