Mid Yorkshire Teaching NHS Trust
Patient Flow Admissions Team Leader
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Stephanie Goodall - Assistant Patient Services Manager
Tel: 01924 541220
About The Role
We are looking to recruit an enthusiastic and motivated Patient Flow Admissions Team Leader to lead and support our Patient Flow Admissions Team at Pinderfields Hospital.
The successful candidate will have excellent communication and interpersonal skills, a compassionate and approachable manner, and a positive, proactive attitude. Working alongside the Assistant Patient Service Coordinator, you will play a key role in ensuring the effective day-to-day management of a 24/7 service, including maintaining safe staffing levels and supporting the delivery of high-quality patient flow processes.
This post is predominantly office hours, Monday to Friday. However, flexibility is essential, as you will be expected to adjust your working hours when required to support night or weekend staff, attend meetings, conduct appraisals, or respond to operational pressures.
Previous supervisory or team leadership experience is essential. Applicants should be able to demonstrate experience of leading teams, managing performance, supporting staff development, and delivering excellent customer service. You will be responsible for the smooth running of the team, ensuring staff are supported to perform effectively and that service standards are consistently maintained.
Experience of rota management and workforce planning is desirable.
Main duties
- To manage and coordinate clerical staff within the administrative service and be responsible for the day to day management of staff. Be responsive and sensitive to the service needs whilst maintaining departmental targets and Trust expectations in line with the Departmental & Trust KPI's
- To establish and maintain good relationships with other departments/directorates and clinicians.
- Resolve issues/concerns with individual members of staff, which may be of a highly delicate, complex and personal nature and require expertise and understanding to handle, liaising with the HR team when necessary.
- To provide Trust Team briefings to staff to keep them informed of departmental and Trust news.
- Co-ordinating/managing staffs work load as per service requirement and escalating where necessary.
- To ensure that all staff are aware of and know where to find, access and follow all relevant Trust procedures and policies.
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Qualifications
Essential person specification requirements
- Sound educational background (4 GCSE’s grade C/ 5 or above)
- NVQ Level 3 or equivalent experience in an administrative setting.
- Commitment to Continuing Professional Development
Experience
- Experience of working to targets
- Microsoft Word/excel/email knowledge
- Experience of working within a busy/demanding environment. E.g. Multi-disciplinary team.
- Supervisory experience
- Experience of working in a customer service environment
Skills And Abilities
- Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
- Ability to deal with conflict
- Good Time management skills
- Ability to engage and motivate others
- High standard of accuracy
- High level of initiative
- Flexibility and able to adapt to change
- Able to work as part of a team
- Strong analytical skills
- Ability to establish and maintain effective working relationships
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
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Application Guidance
We understand that more applicants are using artificial intelligence (AI) technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
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Our Benefits
- Access to the NHS pension plan
- Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
- Exceptional employee health and wellbeing services
- Extensive benefits and support, including:
- Onsite nurseries and childcare salary sacrifice scheme
- Home electronics scheme
- Cycle to work scheme - subject to eligibility criteria
- Car lease salary sacrifice scheme - subject to eligibility criteria
- Working carers support and advice, carers network and carers passport
- Flexible working options and family and carer-friendly policies
- Established staff networks, including LGBTQ+ and Race Equality
- Career progression, training and support
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