Patient Flow Clerk

Exciting Opportunity: Join Our Pivotal Patient Flow Team

We are seeking highly motivated individuals who thrive in a fast-paced environment to join our busy 24/7 Patient Flow Team. Your role will be to assist in the day-to-day operational management of patient flow across the Trust, which covers two sites.

Responsibilities

• Work closely with clinical and operational teams to facilitate the optimal use of beds across the organisation.
• Excellent communication skills required for internal and external reporting before and after operational capacity meetings, and excellent customer care service skills.
• Flexibility and ability to adapt to change quickly is essential, as is the ability to perform in a high-pressure environment.
• Handle a high level of calls, administration duties, internal and external reporting, booking patient transport, and use of hospital IT systems. Ability to work well under pressure and meet deadlines is essential.
• Work on a rotational basis, including nights, weekends, and holidays. Hours cover early, late, and night shifts.
• Comply with Bed Management protocols.
• Converse directly with General Practitioners regarding the admission of patients and organise emergency transport via ambulance control when required.
• Provide accurate and concise information for bed meetings (5 scheduled throughout the day).
• Provide daily sitrep to the information team.
• Collate data from the information team and WIC and submit sitrep to NHS England on weekends/Bank Holidays and OOH.
• Independently work within the admission areas, monitoring patient flow.
• Liaise with ward staff and gather concise information regarding actual or potential discharges, next-day discharges, internal hospital delays, and potential outliers.
• Liaise closely with the Infection Control Team regarding the infection status of the hospital and any outbreaks in the community.
• Update the Capacity Management System throughout the day and night.
• Circulate bed escalation via email to hospital managers.
• Assist in achieving the 4-hour target in A&E.
• Effectively manage all telephone enquiries.
• Communicate with Consultants and Bed Managements at other trusts regarding safe and timely transfers.
• Responsible for the collation and continual update of Bed Managements statistics.
• Photocopy forms and documentation for the department.
• Demonstrate own duties and provide On-The-Job Training to new members of staff.