Patient Flow Co-ordinator - Medical Assessment Unit

About the Role

Are you looking for a rewarding role where you can make a real difference to patient care every day? The Medical Assessment Unit (MAU) at Lancashire Teaching Hospitals is seeking a Patient Flow Coordinator to work alongside the Nurse in Charge to support patient flow, capacity management, and timely patient movement through the unit.

This is a Monday to Friday, daytime role, focused on ensuring patients are admitted, transferred, and discharged efficiently and safely. You will play a key part in coordinating activity across the MDT, helping to reduce delays and improve patient experience.

Key Responsibilities

• Support the Nurse in Charge with patient flow, capacity, and operational coordination in MAU
• Manage admissions, transfers, and discharges to ensure timely patient movement
• Escalate delays, risks, and capacity issues in real time
• Liaise with bed managers, wards, and MDT to secure beds and support placement
• Support discharge processes (TTOs, discharge summaries, chasing delays)
• Update and maintain patient tracking systems and records accurately
• Prioritise patients based on clinical and operational need, escalating when required
• Follow up delays impacting flow (e.g., diagnostics, referrals, reviews)
• Support bed space preparation and patient movement when needed
• Communicate clearly and compassionately with patients, relatives, and staff
• Promote dignity, safety, and positive patient experience
• Escalate safety, staffing, or capacity concerns promptly
• Maintain confidentiality and comply with Trust policies
• Work effectively within a fast-paced MDT and maintain professionalism under pressure
• Contribute to audits, improvement work, and service development initiatives