Patient Flow Co-ordinator

Patient Flow Coordinator

The Patient Flow Coordinator supports safe, effective, and timely patient flow across the Trust, with a focus on discharge planning. The role involves working closely with the multidisciplinary team (MDT), Ward Managers, and the Bed and Site Team to promote early discharge planning and ensure patients are transferred to the most appropriate care setting without unnecessary delay.

The post holder promotes a proactive, patient-centred approach, ensuring patients and families are informed, prepared, and supported throughout the discharge process. They provide up-to-date guidance to clinical teams on discharge pathways, procedures, and best practice to maintain consistency and high standards of care.

Working with Discharge Coordinators and senior operational staff, the role contributes to reducing delays, improving discharge efficiency, and supporting complex discharges through effective communication and coordination.

Through strong organisation, communication, and teamwork, the Patient Flow Coordinator ensures discharge processes are safe, efficient, and aligned with Trust policies, supporting positive patient outcomes and effective use of hospital resources.

MAIN DUTIES – Patient Flow Co-ordinator

• Support safe, efficient discharge processes and reduce patient length of stay by leading discharge planning for clinically ready patients.
• Ensure smooth ward processes from admission to discharge, acting as the key contact for MDT, EIM, Site Team, and stakeholders.
• Attend daily board rounds, prioritising patients with planned discharge dates (PDD) within 48 hours.
• Update clinical systems (e.g. Patient Flow) with accurate discharge information, actions, and delays.
• Ensure completion of discharge checklists (TICKED), including medications, referrals, transport, and communication with patients and families.
• Monitor outstanding investigations and escalate delays promptly to maintain flow.
• Confirm care arrangements with relevant teams and communicate clearly with all parties.
• Work closely with MDTs, therapists, social and community services to ensure continuity of care and challenge delays where appropriate.
• Maintain confidentiality and act as first point of contact for discharge queries.
• Facilitate clear communication and manage sensitive conversations effectively.
• Keep accurate records and escalate issues beyond scope.
• Follow Trust policies, manage workload flexibly, and support administrative tasks such as transport booking, documentation, and staff induction.
• Maintain safe practice, support service improvement, and adhere to equality, diversity, and professional standards.