Circle Health Group
Patient Liaison Officer - Circle Health Group
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Patient Liaison Officer
About the Role
The Patient Liaison Officer role at The Duchy Hospital, Harrogate, is part of Circle Health Group, the UK’s leading provider of independent healthcare with a nationwide network of hospitals and clinics.
Job Title: Patient Liaison Officer
Location: Harrogate, at The Duchy Hospital
Contract Type & Hours:
- Full-time, permanent
- 37.5 hours per week with a flexible shift pattern
Salary:
- Up to £28,000.00 per year (dependent on qualifications, training, and experience)
Responsibilities
Key duties include:
- Convert enquiries to procedures: Process and convert appropriate self-pay enquiries and consultations into self-pay procedures within Circle Health Group, meeting pre-agreed targets.
- Deliver quality customer service: Ensure a high-calibre service for potential self-pay patients, including accurate and timely responses to enquiries from:
- Patients
- Consultants
- Medical secretaries
- The National Enquiry Centre (NEC)
- Facilitate access & information: Help patients access appropriate procedures and provide essential information to support their conversion to the self-pay pathway.
- Influence patient decisions: Effectively guide patients toward Circle Health Group as their preferred provider for medical procedures.
- Provide pre-consultation support: Deliver prompt and accurate pre-consultation information and indicative pricing to both the NEC and direct patients inquiries, optimizing appointment conversions.
- Book appointments: Arrange suitable clinic appointments for self-pay patients.
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Requirements
Eligible applicants should possess the following:
- Strong customer service skills, including proficiency in telephone, written and face-to-face communication methods.
- Ability to work within defined service performance standards.
- Influencing/sales skills that drive conversion and patient confidence.
- Proficiency with Microsoft Outlook, Excel, and Word.
- A fluent knowledge of English for clear verbal and written communication.
- Exceptional telephone manner and interpersonal skills.
Salary & Benefits
Circle Health Group offers a competitive remuneration package along with extensive benefits:
- Holiday entitlement:
- 25 days per year (inclusive of bank holidays)
- Increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme (covers treatment at Circle Health Group hospitals, including pre-existing medical conditions)
- Friends & Family Discounts for hospital services
- Family-friendly policies (including enhanced Maternity, Paternity & Adoption pay)
- Non-contributory life insurance
- Staff Engagement Hub with access to:
- Discounts
- Extensive rewards
- Voluntary benefits
- Wellbeing resources, tools and services to support staff
- Employee recognition programmes
- Industry-leading training & development opportunities
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About Circle Health Group
Circle Health Group is dedicated to fostering a diverse and inclusive workforce, embracing candidates with varied experiences, backgrounds, identities, skills, and work styles beyond statutory diversity protections.
We promote a culture built on our core values—selflessness, compassion, commitment, collaboration, bravery, agility, tenacity, and creativity—to empower colleagues to thrive both professionally and personally.
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