Get A Drip
Patient Lifecycle Executive
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About Get A Drip
Get A Drip is one of the UK’s leading preventative health and longevity businesses, trusted by around 190,000 people across our clinics, pharmacy and digital platform. Founded in 2017, we offer IV therapy, advanced blood testing, weight management (including GLP-1 support) and a fast-growing telemedicine service, all built around a simple principle: test, treat, retest.
We are now developing a fully integrated longevity platform combining diagnostics, treatments and AI-driven insights, and we are moving fast. If you want real scope to grow and make an impact, this is the place to do it.
About the role
We are hiring a small team of Patient Lifecycle Executives across full-time roles. This team owns the commercial side of the patient journey end-to-end: turning enquiries into bookings, first visits into repeat visits, and at-risk patients into loyal ones. You will work across our physical clinics and digital health platform.
These are not back-office roles. You will be on the phone every day, working in CRM and reporting tools, and using AI to move faster than a team three times your size. You will own specific numbers and be measured on them. Service excellence is the foundation. Conversion, retention and revenue are the outcomes.
Key Responsibilities
Conversion and Booking
- Convert inbound enquiries into booked appointments across phone, email, web chat and social channels
- Run outbound calls to warm leads who have not yet booked: confident closing, never pushy
- Own the journey from first contact through to confirmed appointment for both clinic and digital services
Retention and Cancellation Prevention
- Monitor engagement data daily to identify patients showing early warning signs of disengagement
- Run proactive, empathetic outreach to at-risk patients, understand the real reason and fix it where you can
- Save active cancellation requests by finding solutions that genuinely work for the patient
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Reactivation and Cross-Sell
- Recommend synergistic services based on patient profile and clinical pathway
- Support new service launches and promotional campaigns with targeted outbound activity
Patient Experience and Complaints
- Handle inbound queries across all channels with warmth, speed and accuracy
- Manage rescheduling, cancellations and waitlists across our 6 owned clinics and support wider network escalations
- Lead complaint resolution including refunds, following through until the patient is genuinely satisfied
Systems, Data and AI
- Work fluently across internal tools and build clean reporting on performance
- Leverage AI tools to work smarter and move faster
Requirements
Essential
- Demonstrable experience in a customer-facing, conversion or retention role within a start-up, scale-up or high-growth business
- Proven track record using Zendesk or a comparable customer service platform
- Comfortable on the phone daily, inbound and outbound, with confidence closing
- Strong organisation, multitasking and written communication skills
- Active user of AI tools in day-to-day work
Desirable
- Background in healthcare, wellness, fitness, hospitality or premium consumer sectors
- Sales experience
- Experience with subscription business models and lifecycle marketing
- Familiarity with Zenoti, Klaviyo or similar booking and CRM platforms
- Genuine interest in preventative health, longevity and wellness
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What We Offer
- Salary: £27,500 – £32,500 depending on experience OTE up to £35,000.
- Get A Drip Staff training credit to spend on drips and boosters, up to the value of £2400 per annum.
- 22 days per annum, which rises by one additional day per full completed year of service up to a maximum of 30 days plus 8 bank holiday days.
- Auto-enrolment pension scheme.
- Exclusive perks via Perkbox.
Get A Drip is moving from start‑up to scale‑up, and we’re looking for people who want to be part of that journey. We’re disrupting the way preventative healthcare is delivered, building, improving and evolving constantly and we want team members who are energised by growth, change, positive impact and possibility.
Working here isn’t for everyone, and that’s okay. You’ll thrive with us if you enjoy:
- A fast‑moving environment where priorities evolve as we grow
- Taking initiative and solving problems without waiting for instruction
- Building and improving processes, systems and ways of working
- Wearing different hats and stepping outside your job description when needed
- Owning your work and being accountable for outcomes
- Comfortable with being challenged and with challenging back
- Collaborating closely with a small, committed team
- Learning continuously as we introduce new tools, systems and ideas
And you may not enjoy it if you prefer:
- Predictable routines
- Clear, unchanging structures
- A narrow, fixed job description
- Slow decision‑making
- A highly established corporate environment
If you’re excited by growth, pace and possibility — and you want to help people live healthier for longer — we’d love to hear from you.
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