Innovative Trials
Patient Navigator - Belgium / France - 0.1/0.2 FTE Register Interest
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Bilingual Patient Navigator (Clinical Trials) – Dutch & French
📍 Location: Global (Remote) 🕒 Employment Type: Flexible Independent Contract
⏳ Commitment: Part-time (0.1/0.2 FTE / ~4–8 hours per week initially), with potential for growth
About the Role
Are you a clinical research professional who thrives on freedom and independence, yet values the stability of a long-term contract setup? If you enjoy diverse clinical projects, setting your own pace, and bridging the gap between patients and cutting-edge medical research, this role is for you.
We are seeking a highly skilled, tech-savvy, and empathetic Bilingual Patient Navigator (PN) based anywhere in Europe. This flexible, part-time contract role offers the perfect balance between freelance work and professional stability. As our study pipeline grows, your workload can evolve and expand.
Key Responsibilities
As a Patient Navigator, your core responsibilities span:
- Participant Support & Retention
- Manage a dynamic live inbound/outbound call environment.
- Build trusting relationships with participants and their caregivers in both French and Dutch.
- Address protocol questions, manage study logistics, and provide emotional support.
- Key focus: Ensuring participants feel valued, informed, and supported.
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- Digital Campaign Prescreening
- Conduct outbound telephone calls to pre-qualified digital leads within 1–2 business days.
- Use IRB/EC-approved scripts to assess initial eligibility.
- Handle site referrals and follow-ups to reduce site workload.
Core Tasks: ✔ Conduct bilingual (French & Dutch) navigational support for trial participants. ✔ Rapidly resolve queries related to trial schedules, logistics, and well-being. ✔ Triage urgent cases, escalating emergencies to clinical sites/HQ. ✔ Use a helpdesk platform to log interactions, manage tickets, and generate reports. ✔ Foster collaboration with Clinical Research Associates (CRAs) and study teams for smooth patient follow-ups.
Requirements & Qualifications
Successful candidates will demonstrate:
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🗣️ Language Skills:
- Native or professional fluency in English, Dutch, and French (spoken and written).
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🏥 Experience & Certifications:
- Minimum 2 years of clinical research experience.
- Current Good Clinical Practice (GCP) certification required.
- Strong understanding of HIPAA regulations (Mental Health First Aid certification is a plus).
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💻 Technical Proficiency:
- Comfort navigating multiple communication channels (web chat, email, phone) and helpdesk software.
- Proficient in Google Workspace and MS Office.
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🧠 Contractor Mindset:
- Highly self-motivated, organized, and adaptable to remote, independent work.
- Ability to rapidly shift contexts—e.g., switching between patient care and site collaboration.
Work Setup & Logistics
- Flexibility:
- Availability discussed before assignment to ensure compatibility with study needs.
- 100% remote, but full travel reimbursement provided if required for project-related outreach.
- Home Office Requirements:
- Must have a reliable internet connection.
Why Join Us?
Are you searching for a flexible, patient-first contract role where your bilingual skills and clinical expertise make a meaningful impact—on your own terms? We’d love to hear from you!
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