Portsmouth Hospitals University NHS Trust
Patient Outcomes Officer
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Company Description
Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.
The single corporate service is delivered across both organizations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in-person leadership. The arrangements and frequency will be agreed locally.
Job Description
NHS Band 5: Salary £32,073 - £39,043 per annum
Contract Type: Permanent
Hours Per Week: Full time 37.5
To apply: Please submit CV and covering letter
Why Join Us?
You’ll be joining a forward-thinking, collaborative team working across two innovative NHS Trusts. We are committed to professional development, inclusive leadership, and fostering a culture of learning and excellence. You’ll have the opportunity to influence at a senior level and shape the future of quality governance across both organizations.
About the Role
An exciting opportunity has arisen to join the Single Corporate Services – Patient Outcomes team as a Patient Outcomes Officer.
This role sits within a collaborative service working across Portsmouth Hospitals University NHS Trust and Isle of Wight NHS Trust, supporting the delivery of high-quality patient outcomes across both organizations. As part of this shared corporate service, occasional travel between sites may be required in line with service needs and the staff mobility agreement.
Reporting to the Head of Patient Outcomes and accountable to the Associate Director of Quality Governance, you will play a key role in ensuring both Trusts meet their legal and regulatory requirements relating to patient outcomes.
Working closely with clinical, operational and corporate teams at all levels, you will support the delivery of a wide portfolio of patient outcomes projects. This includes contributing to organizational assurance, performance monitoring and continuous improvement through the effective monitoring, triangulation and reporting of patient outcomes data to inform decision-making.
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Key Responsibilities
- Support delivery of the patient outcomes agenda, including national audits, benchmarking, and GIRFT.
- Assist with the coordination and management of national clinical audits and regulatory programmes across both Trusts.
- Collate, analyse, and present complex patient outcomes data to inform reporting and decision-making.
- Support the development of audit tools, questionnaires, and data collection systems.
- Maintain effective communication with internal and external stakeholders, including partner organizations.
- Provide clear summaries of reports and key information for senior stakeholders.
- Participate in training programmes and awareness initiatives relating to clinical audit.
- Support the development and maintenance of patient outcomes systems, databases, and intranet content.
- Manage and prioritize multiple projects, working independently while seeking guidance when required.
About You
We are looking for a motivated and detail-oriented individual with strong analytical and organizational skills to support the delivery of high-quality patient outcomes.
You will demonstrate:
- Excellent communication skills, with the ability to handle complex and sensitive information.
- Strong analytical and problem-solving abilities when working with data and multiple information sources.
- The ability to prioritize and manage competing demands effectively.
- Confidence working both independently and collaboratively across teams and organizations.
- Strong IT skills, particularly in Microsoft Office and data management tools.
- A proactive and flexible approach to supporting service improvement and governance.
For further details, please refer to the enclosed job description.
Qualifications
Essential
- First Level Degree (or equivalent)
- NVQ Level 4 (or equivalent)
Experience
Essential
- Evidence of significant experience in system administration.
- Excellent verbal, telephone, and written communication skills.
- Ability to use own initiative and deal with competing priorities.
- Works autonomously but can seek advice when necessary/manages a discrete area of work.
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Desirable
- Experience of working in a clinical environment.
Skills and Knowledge
Essential
- Understanding of the role of patient outcomes and the wider national agenda.
- Understanding of how to gather data, compile information, and prepare basic reports.
- Advanced skills in the use of Information Technology using Microsoft Office with knowledge of word processing, spreadsheets, database, and presentation software.
- Excellent skills to communicate effectively, both verbally and in writing including attention to detail and high standards of accuracy.
- Planning and implementation skills including the ability to design, implement, and evaluate all processes, systems, and operating procedures.
- Organizational and presentation skills.
- Good customer service skills.
Additional Information
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality, and DisAbility, and awards ceremonies to recognize your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.
For more information, please see our People and OD Strategy 2026.
Weekly Hours / Programmed Activities: 37.5
Salary Band: Band 5
Staff Group: Administrative and Clerical
Contract Type: Permanent
Job Area: Admin and Corporate
Contact Information
For further information or an informal discussion, please contact:
Lakshman Thuraisingham – Associate Director of Quality Governance
via email: [email protected]
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