About the Role

The post holder will be expected to provide primary administrative support to the consultants and clinicians, including booking follow up appointments, correspondence support and other administrative duties as required and as directed by the Team leader/Service Manager on a day-to-day basis according to service.

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder is required to assist in the provision of a professional, comprehensive, and efficient administrative service, which is effectively delivered to all patients and members of the department. This will be through supporting the clinical and administrative teams in the delivery of a comprehensive administrative service. This will involve waiting list management and validation of pathways for a speciality, in accordance with the Elective Access Policy, current RTT targets, communicating appointment and admission related information to patients and carers and/or typing correspondence as appropriate.

Responsibilities

• Monitor urgent investigation requests to ensure they are processed appropriately.
• Assist the Patient Pathway Team Leader and the Patient Pathway Manager with the management of the Diagnostic Patient Tracking List (PTL).
• Liaise with Inpatient Waiting List, Outpatient Booking and Cancer Access Teams to monitor the 18 week RTT pathway and Cancer Access Standards.
• Working with the Service Manager and supported by the Patient Pathway Manager, be responsible for monitoring the 18 week pathway and Cancer targets for patients awaiting treatment.
• Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) and Cancer access targets, intervening where necessary to expedite appointments / surgery to avoid breaches.
• Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes on EPR in either paper or electronic record systems.
• Follow the tracking procedure for the movement of all patient notes (Case Note Tracking).
• Update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.
• Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff.