Chelsea and Westminster Hospital NHS Foundation Trust
Patient Pathway Coordinator
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Patient Pathway Coordinator
Patient Pathway Coordinator (Gender Health) – NHS Position
About the Role The team at CCGS comprises consultant urological, plastic, and gynaecological surgeons, alongside a multidisciplinary team including Nurse Specialists, Pelvic Floor Physiotherapists, Dieticians, Psychologists, Anaesthetists, and Endocrinologists. The service is supported by a Junior Service Manager, Deputy General Manager (Gender Health), and three patient pathway coordinators, who act as the first point of contact for service users and provide essential administrative support to the clinical team.
The role is critical in providing administrative support to the Gender Affirmation Surgery (GAS) service. The post holder will offer high-level, confidential, and professional assistance across a broad range of matters, ensuring representation of the Trust’s interests and maintaining a strong ambassadorial presence at all times.
We are seeking an energetic, detail-oriented individual to contribute to our Gender Affirmation Surgery service, delivering surgical treatment to patients experiencing gender dysphoria. If you thrive on challenges and enjoy working in a fast-paced and demanding environment, this may be the ideal opportunity to make a significant impact within our local community—always keeping the patient at the heart of everything we do.
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Key Responsibilities
- Provide comprehensive, patient-focused administrative and secretarial support to a multidisciplinary team on a day-to-day basis.
- Act as the first point of contact for service users, managing inquiries, queries, and referrals with professionalism.
- Support the clinical and operational teams in a wide-ranging administrative capacity, including scheduling, record-keeping, and communications.
- Demonstrate excellent listening, communication, and organisational skills, adapting flexibly to demands in a fast-paced environment.
- Work both independently and in collaboration with colleagues to ensure smooth service operations.
- Maintain confidentiality and discretion at all times, safeguarding sensitive patient information.
Requirement
Experience in a similar administrative/specialist role in a healthcare or clinical environment is essential.
About the Trust
Chelsea and Westminster Hospital NHS Foundation Trust is recognised as one of England’s top-performing and safest NHS Trusts. With two primary hospital sites—Chelsea and Westminster and West Middlesex University Hospital—plus award-winning clinics across North West London, we provide care to 1.5 million people, including specialised maternity, A&E, children’s services, HIV, and sexual health clinics.
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The Care Quality Commission (CQC) rates us:
- Good in safety, effectiveness, care, and responsiveness
- Outstanding in leadership and resource use.
We continually invest in our facilities, including:
- A £30m expansion of critical care at Chelsea and Westminster
- An £80m Ambulatory Diagnostic Centre at West Middlesex.
Our Commitment to Equality and Diversity
We are committed to equal opportunities and believe diversity drives innovation and excellence. We actively welcome applications from individuals belonging to global majority groups, veterans, and underrepresented communities, as we value the unique perspectives they bring to our teams.
Additional Information
- If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful.
- Employment is subject to a six-month probationary period.
- Some roles may require weekend shifts at multiple sites.
For further details or informal enquiries, please contact:
Name: Amir Sadiq Job Title: Junior Service Manager Email: amir.sadiq1@nhs.net
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