Johns Hopkins All Children's Hospital
PATIENT SERVICE REP (Surgery Clinic)
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PATIENT SERVICE REP (Surgery Clinic)
Hours
7:45 AM – 4:15 PM, Monday–Friday
Position Summary
The PSR (Patient Service Representative) supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff, and other administrative roles to:
- Accurately schedule and register patients
- Finance clear (rehab only) processes
- Support daily operations
Key Accountabilities
- Greets patients, answers telephone calls, and interacts to enhance the customer experience
- Pulls, controls, and files patient charts to:
- Facilitate timely medical information
- Protect patient privacy
- Schedules and pre-registers patients by established policies to ensure accuracy
- Assists with eligibility and authorizations to:
- Confirm financial clearance before service
- Checks in patients efficiently for seamless visit workflow
- Checks out patients and:
- Schedules follow-up appointments
- Manages ancillary procedures across services
- Enters charges, collects payments, and handles cash via revenue cycle processes
- Follows organizational policies and procedures to facilitate multi-department collaboration
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Qualifications
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Minimum qualification: High school diploma, GED, or equivalent completion certificate
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One year of relevant experience, including one of the following:
- Medical office experience in health plans, outpatient settings, clinics, hospitals, or equivalent healthcare environment
- Customer service experience in roles like call center representative, receptionist, cashier, or similar front-line customer service
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Knowledge of healthcare administrative procedures, covering:
- Patient registration
- Scheduling
- Medical record management
- Insurance processes
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Skills and traits:
- Confidence in greeting patients
- Ability to answer telephones professionally with clarity and helpfulness
- Strong customer service orientation
Salary Information
- Hourly rate range: $17.11 – $27.37/hr
- Compensation reflects equity and experience for roles of comparable scope/responsibility.
- Note: If listed as $0 in documentation, salary discussions occur during screening.
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Additional Notes
The Hospital reserves the right to modify employee schedules as needed.
Inclusivity & Equality Statement
We are an organization committed to:
- Celebrating differences
- Valuing all employees
- Supporting the community through equitable healthcare
- Promoting diverse workforce practices
Johns Hopkins Health System is an Equal Opportunity employer. All qualified applicants considered without regard to protected status, including:
- Race
- Color
- Religion
- Sex
- Sexual orientation
- Gender identity and expression
- Age
- National origin
- Mental or physical disability
- Genetic information
- Veteran status
- Any other protected status per law
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
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