RadNet
Patient Service Representative
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Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
- Greet and register patients in a friendly and service-oriented manner.
- Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
- Collect and log all co-pays and fees.
- Answer/transfer incoming phone calls.
- Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
- Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
- Coordinate with the back-office staff for timely and effective care of patients.
- Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
- Safeguards any on-site medications in accordance with Company policies, procedures, and any legal requirements.
- Demonstrates respect for company property, including any cash and patient financial information on-site or on patient portals.
- Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
- Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
- Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
- Demonstrates ability to establish, nurture, and maintain cooperative working relationships.
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You Are:
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- Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations.
- Able to demonstrate effective and professional communication, interpersonal skills, and respect with patients, guests, & colleagues.
- Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.
To Ensure Success In This Role, You Must Have:
- High School Diploma or GED.
- Intermediate to advanced computer skills.
- Strong multitasking and communication skills.
- Experience providing exceptional customer service.
- Medical terminology knowledge and recent medical/radiology office experience is preferred.
We Offer:
- Comprehensive Medical, Dental, and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars.
- 401(k) Employer Match.
- Free services at any of our imaging centers for you and your immediate family.
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