HealthHarmonie
Patient Services Administrator - (3 month Temp)
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About Us
HealthHarmonie Ltd is a fast-paced, growing organization that operates from the vibrant city centre of Birmingham. Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.
By joining the HealthHarmonie family, you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK.
About The Role
The Patient Services Administrator role is fundamental to the organization as team members are responsible for the admission of patients into the HealthHarmonie services and the discharging or onward referring of patients at the end of their care pathway with us.
Contract Type: Temporary
Duration: 3 months FTC
Hours: 37.5 hours per week
Work Pattern: Monday - Friday
You will be based in:
Woodley Health Centre - Hyde Road, Woodley, SK6 1ND
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The role also includes:
- Processing the patient notes following triage, resulting in patients either being accepted into the HealthHarmonie service or onward referring them into different care providers
- Utilising the National E-Referral Service
- Update patient administration systems
- Answering GP/hospital/Laboratory queries via telephone and email
- Review all patient outcome reports following their HealthHarmonie appointment and action the outcome
- Chasing laboratories for outstanding patient histology results
- Managing departmental actions in line with department KPI's
- Updating patient care trackers using Microsoft Excel
- Will require booking/rescheduling patient appointments
About You
- Strong organisational and administrative skills
- Excellent written and verbal communication skills
- Experience in working independently and as part of a team
- Friendly and confident telephone manner
- The ability to use their own initiative
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What We Offer
- Salary of £26,000 pro-rata
- Full-time, temporary contract
- Full training provided
- 37.5 hours per week
- 25 days annual leave + Bank Holidays (Pro rata)
- Paid Overtime available
- NHS employee discounts
Safeguarding & Recruitment Statement
Safeguarding is fundamental to the success in all that we do. The organization follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required.
We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required.
We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
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