Nuffield Health Glasgow Hospital
Patient Services Advisor - Bank
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Patient Services Advisor - Bank
Bank Patient Service Advisor
Nuffield Health Glasgow Hospital | Customer-Facing | Bank (Part-Time)
Location: Glasgow Hospital, West End Salary: £13.10 per hour Shifts: Monday–Thursday: 8am–9pm | Friday: 8am–6pm | Weekend availability required
At Nuffield Health, the UK’s largest healthcare charity, we empower patients, members, and customers through exceptional service—driven by your passion, warmth, and commitment. Whether you're advancing connected health, supporting the nation’s well-being, or shaping your career, we provide the tools to thrive. Join our journey. It starts with you.
About the Role
As a Patient Service Advisor at our Glasgow Hospital, you’ll deliver vital patient support while building meaningful relationships. This role demands a confident, customer-focused approach, strong data management skills, and the ability to present information professionally and promptly. Excellent IT and keyboard literacy are essential, with administrative or customer-facing experience being a significant advantage.
Key Responsibilities
Customer Support & Administrations
- Handle inbound enquiries (telephone, email, and the website) to provide clients with clear information on hospital services and treatments.
- Deliver world-class customer service—supporting appointments via phone, email, and face-to-face interactions.
- Manage customer queries efficiently, logging all interactions in the Hospital CRM system.
- Oversee and enhance the entire customer journey, ensuring timely feedback and seamless experiences.
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Appointment & Compliance Operations
- Process and confirm patient bookings while ensuring full GDPR compliance.
- Maintain strict adherence to appointments and waitlists, coordinating staff (consultants, medical secretaries) for smooth service delivery.
- Welcome visitors (patients, consultants, guests) with a warm and professional greeting.
Client Data & Administrative Tasks
- Accurately transfer clinic lists onto PIMS (Patient Information Management System), avoiding duplicate records through meticulous attention to detail.
- Monitor and process incoming departmental emails efficiently.
Room Coordination
- Allocate clinic rooms, assessing priority and availability to avoid conflicts with medical appointments.
- Check-in patients—the first point of contact—and schedule future appointments either in-person or over the phone.
Requirements
To excel in this role, you should possess: ✅ Exceptional customer service skills—prioritising patient satisfaction ✅ Proven experience in a customer-facing environment (ideal, but open to motivated candidates) ✅ Strong written and verbal communication for diverse interactions ✅ High interpersonal skills to engage with patients, staff, and stakeholders ✅ Adept IT literacy, including data entry and CRM systems ✅ Organisational skills to manage multiple tasks efficiently
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Why Your Health & Happiness Matter
We invest in your well-being to ensure your experience with us reflects our commitment to excellence.
✔ Holiday entitlement in line with the UK Working Time Directive ✔ Access to our pension scheme for long-term financial security ✔ Discounted gym membership at just £35/month
Working on an ad-hoc basis means you’ll enjoy the flexibility to grow with us—joining us whenever suitable for both you and our hospital.
The Nuffield Health Difference
Tucked in Scotland’s thriving West End of Glasgow, our standout legacy is rooted in care: we’ve recently completed Phase 3 of a multi-million-pound refurbishment, now offering cutting-edge facilities, including:
- A Mako robotic arm—a game-changer for orthopaedic and spinal surgery
- A brand-new ambulatory theatre unit
- A dedicated focus on orthopedics, spinal health, ophthalmology, weight loss surgery, and cosmetic treatments
Ready to Shape Your Future at Nuffield Health?
If this opportunity aligns with your passion for patient-centred excellence, don’t wait to apply! We review applications as they arrive and may close adverts early during high-volumes.
Act now—this role could be yours soon!
Start your journey today: (click to apply)
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