Curaleaf International
Patient Services Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Ready to Make a Real Difference in our Patients' Lives?
Do you thrive in a fast paced environment where you're always learning something new?
Are you the one your friends describe as calm, organised, and great at talking things through?
If so, this may be the perfect next step in your career.
We're looking for a motivated and people-focused Patient/Customer Services Coordinator to join our Curaleaf team, supporting patients who rely on medical cannabis to manage their health. You'll be the first friendly voice they hear, the reassuring message they receive, and the person who helps keep their journey smooth, supportive, and stress-free.
About Us
Curaleaf International is shaping the future of cannabis through its commitment to research and product excellence. Powered by a strong presence at all stages of the supply chain, its unique distribution network throughout Europe, Canada, and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, the emphasis on quality and expertise aims to ensure the delivery of safe and legal cannabis.
Curaleaf International's network includes a clinic, pharmacy, and laboratory in the UK; cultivation and EU-GMP processing facilities in Portugal; an EU-GMP processing, quality assurance, and research site in Spain; Four 20 Pharma wholesaler and distributor in Germany; a Polish wholesaler and clinic; and the EU-GMP producer Northern Green Canada.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Curaleaf International is part of Curaleaf Holdings, Inc., a leading international producer and distributor of consumer cannabis products.
Our Values
- Lead & Inspire
- Commit to Win
- Driven to Deliver Excellence
- Customer Obsession
- One Curaleaf
What You Will Be Doing
As a Patient/Customer Services Coordinator, you'll be at the centre of the patient experience, ensuring every enquiry is handled with care, professionalism, and accuracy.
Your day to day will include:
- Speaking with patients via phone, email, live chat, and Zendesk
- Using bespoke IT systems and maintaining electronic health records
- Taking prescription payments over the phone
- Handling complaints professionally and escalating for investigation
- Making outbound calls regarding stock updates, orders, payments, deliveries, or KYC issues
- Keeping your product and process knowledge up to date
- Liaising with couriers to support important or urgent deliveries
- Supporting the Customer Service Manager, Supervisor, and other internal teams when needed
This is a fast-paced, rewarding role for someone who genuinely enjoys helping others and keeping things running smoothly behind the scenes.
What We Are Looking For
You'll excel in this role if you're enthusiastic, patient-focused, and confident communicating with all kinds of people.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You'll bring:
- A genuine passion for helping others
- Adaptable and effective communication skills
- Strong organisation and the ability to prioritise in a busy environment
- Confidence making decisions within your remit and a commitment to confidentiality
- A proactive, solutions-focused mindset
- Excellent IT skills, including Microsoft packages
- Exceptional attention to detail
- A dynamic attitude, with openness to change and improvement
What You Will Get From Us
We do not just offer a job. We offer development growth and a supportive environment where your contribution is valued.
You will receive:
- Competitive salary
- Excellent holiday allowance
- Private medical insurance
- Enhanced pension scheme
- Life insurance
- Free on-site parking
- Ongoing development opportunities
Minimum Requirements
- GCSE grade C (or equivalent) in English and Maths
A Role with Real Impact
You won't just be answering queries, you'll be helping patients access essential medical treatment and ensuring they feel supported every step of the way.
A Quick Note About Applications
We often receive a high volume of interest, so this role may close early. If it sounds like the right fit for you, we encourage you to apply as soon as possible.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills