Spire Healthcare
Patient Services Manager
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Manager | Patient Services | Macclesfield | Private Hospital
Full-time | Permanent | 37.5 hours per week | £32,500 per annum plus excellent benefits
Spire Regency Hospital, Macclesfield has an exciting opportunity for an experienced Patient Services Manager to join our team on a full-time, permanent basis.
Spire Regency Hospital, Macclesfield takes pride in providing a high standard of care to all patients. Offering a wide range of specialties, the hospital provides fast access to expert healthcare, from consultations and diagnosis through to personalised treatment and aftercare.
Contract type: Permanent, full-time
Working hours: Monday to Friday, 9:00am to 5:00pm
As Patient Services Manager, you will play a key role in leading, motivating and supervising the Patient Services and Reception teams. This will include oversight of Medical Records, Medical Secretaries, Ward Administration, Theatre Administration and Pre-Operative Administration. You will be responsible for ensuring a consistently high-quality service is delivered to both internal and external customers, while leading by example with excellent communication skills and a positive, patient-focused approach to customer care.
Key duties will include, but are not limited to:
- Managing the day-to-day administrative duties within the department.
- Leading the Patient Services and Main Reception teams which includes Medical records, Medical Secretaries, Ward admin, Theatre admin and Pre op admin and ensuring colleagues are motivated, supported and developed in line with their personal development plans.
- Managing and maintaining staff records, including holidays, sickness and absence management.
- Ensuring effective governance of medical records.
- Ensuring compliance with medical records policies and relevant healthcare requirements.
- Ensuring all areas under your supervision are maintained to the highest standards, in accordance with health and safety and hygiene legislation.
- Managing the department and organising staff rotas in line with hospital activity, ensuring a patient-centred approach to service delivery.
- Ensuring appropriate staffing levels are in place on a daily basis to allow the hospital to function safely and effectively.
- Demonstrating clear leadership qualities and supporting the wider team where required.
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What We Are Looking For
The ideal candidate will have:
- Excellent organisational and interpersonal skills.
- A high degree of accuracy and a methodical approach to workload.
- The ability to deal with problems effectively as they arise.
- Experience working in a multi-skilled environment.
- Flexibility and adaptability across a range of tasks and duties.
- Strong communication skills and the ability to deal confidently and professionally with patient queries.
- The ability to work independently and as part of a team.
- The ability to prioritise workload and work to deadlines.
This is a fantastic opportunity for a motivated and experienced team leader to join a professional, patient-focused environment and play a key role in delivering an excellent front-of-house and administrative service.
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Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park
We commit to our employees well-being through work life balance, on-going development, support and reward.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
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