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Patient Services Rep II
At MiniMed
You can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About the Role
We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment.
If you are a Spanish speaker, are emotionally intelligent and empathetic, you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.
You will be:
- Supporting our customers in Spain who are using our devices for diabetes care.
- Part of a wider team who speak various languages, making this a global opportunity within our organisation.
Responsibilities
Fundamental responsibilities may include (note that other duties may be assigned):
- Provides advice and support to customers, dealers, distributors, and sales personnel:
- Responding to product-related questions.
- Delivering safe and reliable technical support.
- Accurately and consistently documents customer feedback and troubleshooting completed on the call.
- Ensures on- or above-target compliance with call quality standards.
- Manages time effectively by:
- Prioritising calls, follow-ups, and administrative tasks.
- Achieving team and individual Key Performance Indicators (KPIs).
- Acts as a liaison between sales personnel and technical staff.
Required Knowledge & Experience
Must-Have Criteria
- Spanish (written and oral proficiency required), as well as English (written and oral).
- Full familiarity with systems and procedures – expected to be obtained through prior work experience or education and demonstrated in an interview/assessment.
- Demonstrates effective multi-tasking (e.g. navigating between programs to access customer data and input text during calls).
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Experience
- Minimum 1–2 years of work experience in a customer service environment.
#BetterDaysStartNow
Physical Job Requirements
The above statements are intended to describe the general nature and level of work performed by employees in this position but are not exhaustive. Responsibilities and required skills may vary and are subject to assignments.
Benefits & Compensation
MiniMed offers:
- A competitive salary.
- A flexible benefits package.
- A culture rooted in putting people first, reflecting in:
- Recognising employee contributions.
- Shared success aligned with company values.
About MiniMed
MiniMed exists to make every day a better day for people living with diabetes.
Our global team of creative innovators share a passion for impactful, simple solutions designed to tackle daily challenges faced by those with diabetes. For over 40 years, we’ve redefined industry possibilities through:
- Intelligent dosing systems, crafted for real-life usability.
- Predictive insights that proactively meet needs.
- Dedication to supporting our customers every step of the way (on their terms and circumstances).
Our Mission Statement
MiniMed is a full-stack insulin delivery company. Our focus centres on supporting those living with diabetes during every stage of their journey.
Werte & Vision
- Rooted in technology, empathy, and innovation, we strive to achieve a future where:
- Better days become the standard, overshadowing challenges.
- Diabetes no longer dominates the mental load, fading into the background.
- Through our diverse and inclusive culture, we capture fresh perspectives that shape the next-generation of cutting-edge solutions — ensuring better care begins today.
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Our collective goal? Transforming days into one singular, simple aim: the freedom to live fully in the moment.
Equal Opportunity Commitment
MiniMed is committed to diversity, equity, and inclusion in employment.
We offer equal employment opportunity to all persons, adhering to regulations regarding:
- Age
- Color
- National origin
- Citizenship status
- Physical/mental disability
- Race
- Religion
- Creed
- Gender, sex, sexual orientation, gender identity, and expression
- Genetic information
- Marital status
- Status with regard to public assistance
- Veteran status
- Any other characteristic protected by federal, state, or local law.
MiniMed is also responsible for providing reasonable accommodations to qualified individuals with disabilities.
Clarification: Patient-Facing Field Roles
For sales representatives and patient-facing field employees, entering healthcare environments is deemed an essential function. Compliance with all credentialing requirements at hospitals or clinics is expected.
E-Verify Participation
MiniMed participates in the E-Verify Program for verifying:
- Identity
- Employment eligibility
For more details, visit E-Verify Program Resource.
Note: Application status updates can be accessed via the Candidate Login Page.
Additional Links
For further information about applications, sign in to check your status on the candidate login portal.
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