Royal Mail
Pay Services Administrator
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Pay Services Administrator
Pay Services Administrator
Job Reference 339627 Starting salary: £25,758 plus annual bonus potential of £1,200 (paid quarterly)
Benefits:
- 25 days’ annual leave plus bank holidays
- Company pension scheme with high employer contribution rates
- Family-friendly benefits: enhanced maternity/paternity/adoption/shared parental leave
- Supportive company sick pay
- Benefits Account ('My Bundle+') with 800+ retail offers
- 24/7 wellbeing support for mental, physical, financial, and social needs
Contract: Full-time, fixed-term 12 months Location: Hybrid (4 days in the office at Royal Mail, Pond Street, Sheffield S98 6HR)
About the Role
As a Pay Services Administrator, you’ll support the accurate payment of over 100,000 Royal Mail employees. Key responsibilities include:
- Processing and maintaining high-volume payroll data
- Enforcing rigorous checks/controls to minimise payroll errors
- Ensuring compliance with business policies and statutory laws
- Delivering Pay Services accurately to both internal/external stakeholders
- Resolving queries with a professional, customer-first approach
- Promptly escalating service issues
- Identifying efficiency improvements and process innovations
- Collaborating with colleagues and contributing to team meetings
- Taking ownership of personal/professional development
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What We’re Looking for
We seek a detail-oriented, proactive individual adept with data-driven tasks.
Essential skills/application experience:
- Payroll administration and knowledge of payroll processes
- Strong Excel skills
- Analytical/numerical proficiency in handling large datasets
- Exceptional communication and problem-solving abilities
- Capacity to multitask and meet tight deadlines
- A mindset focused on continuous process improvement
- Strong interpersonal abilities and collaborative spirit
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(Note: Royal Mail welcomes relevant experience regardless of traditional qualifications.)
Equal Opportunities & Draft Status
We actively encourage applications from:
- Military personnel
- Veterans/cadets
- Spouses/partners of service members (Libby's Club recognised employer)
- Disabled candidates
For necessary adjustments during recruitment (e.g. interview accommodations), please speak to your recruiter.
Closing Date: Thursday 2 July Early closure possible: Advert may close early if applicant targets are met.
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