NHS Blood and Transplant
Pay Support Officer
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Pay Support Officer
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Job Summary
Join the NHSBT Pay Support Department as a Pay Support Officer, dedicated to delivering an outstanding customer experience across 6,500+ staff payments annually.
You’ll need to:
- Demonstrate attention to detail and passion for service improvement
- Work under pressure while adhering to strict deadlines
- Operate within NHS terms and conditions and the ESR system
- Handle tasks such as expenses management, master file maintenance, payment processing, and query resolution
Main Duties
- Maintain NHS ESR record-keeping for employee data (personal + payroll credentials) with strict accuracy and timeliness aligned to operational targets.
- Provide day-to-day system support for:
- Expense claims (timely and error-free processing)
- Attendance data submission
- Ensure system reconciliation meets legal compliance and deadlines.
- Managers workload independently, coordinating tasks while resolving complex queries and delivering calculations or advice.
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About You
Experience & Knowledge Required
- Expertise with DWP processes, PAYE, in-kind benefits systems, policies, and regulations.
- Full understanding of NHS Terms and Conditions (2018), including civilian medical/dental exceptions.
- Strong customer service ethos—proactive problem-solving in a results-driven environment.
Qualifications
- GCSE (or equivalent) in English & Mathematics (minimum standard).
- Commitment to continuous professional development.
Why Work With Us?
We’re proud to make a lasting impact through:
- Our mission: Saving and transforming lives by sustaining NHS blood/organ donations.
- Three core values: Caring (compaccuracy by design), Expert (skill-led excellence), and Quality (outstanding outcomes).
- A diverse, inclusive workplace actively supporting underrepresented groups across the UK.
Perks
✅ Flexibility: Tailored to your life—our roles adapt to accommodate you. ✅ Generous Leave: 27 flexible days (prorated) per year, plus public holidays + progressive increases (29 days after 5 years, 33 after 10). ✅ Pension wipeout protection: NHS Pension Scheme guarantees long-term security. Learn more ✅ Thriving Culture: Our Thrive program fuels continuous learning—training workshops, mentorships, and career development. ✅ Wellbeing Support:
- Dedicated occupational health and employee assistance programmes.
- Privacy-focused adjustments for a supportive workplace environment.
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Accessibility & Neurodiversity
We’re a Disability Confident Employer. Just let us know early if you require any accommodations during recruitment to ensure a fair experience.
Application Essentials
- 📅 Deadline: Open until 23:59 on 12 July 2026 (may close early).
- 🗓 Start date interviews July 27–28, 2026 (dates subject to final dates confirmation).
- 📧 Questions? Enquire via Leanne Leech, Pay Support Deputy Manager — leanne.leech@nhsbt.nhs.uk.
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